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The Compliance Business Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas with a focus on Control Reviews, Monitoring and Remediation. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget, and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Knowledgeable about risk systems infrastructure including key processes, coverage and data flows in order to identify risk effectively.

• Identify issues and probe beyond symptoms to determine the underlying causes of problems.

• Ensure there is a strong Escalation culture throughout the organization– work to “connect the dots”, if we have an issue/loss event/audit finding etc. in one area could that issue manifest itself in another part of USPB Operations. This would include being able to pick up a piece of Root Cause work done in one area and being able to assess applicability in other areas;

• Ensure transparent and thorough reporting to identify, mitigate, monitor, and measure risk in all categories.

• Build strong relationships with Risk, Control and Customer Service leaders; Use excellent communication, leadership, and strong management skills to influence a wide range of internal audiences including respective global, product, function, or regional executive management partners and external audiences including regulators and external auditors.

• Assist in responding to requests for information and documents from the company’s internal and external auditors, regulators, and other stakeholders.

• Maintain Procedure Documents that are comprehensive, clearly understood, and can be shared with Regulators, Internal Audit and internally.

• Aid in the identification of risk and works with the Customer Service stakeholders to develop strong routines to monitor the control effectiveness and challenging to ensuring correct measures are implemented when an Issue arises.

• Knowledgeable in conducting an effective Risk Control Self Assessment or Manager’s Control Assessment

Qualifications:

• 10+ years of prior experience in regulatory compliance related work – Internal Audit, Risk management, Internal Procedures and Controls required

• Proven ability to work cross-functionally exercising leadership through influence, persuasion, and negotiation

• Exemplary thought leadership skills; able to build and lead strategic initiatives

• Excellent relationship management skills

• History of interactions with both Internal and External Regulators

Education:

• Bachelor’s/University degree or equivalent experience, potentially master’s degree

Job Family Group:

Compliance and Control

Job Family:

Business Control

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$130,880.00 - $196,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Mar 29, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.