Experience Inc. Jobs

**[Salary: $[22.48 an hour plus $4.57 an hour Health and Welfare

[Required:]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}**

• U.S. Citizen
• Active/recent U.S. government security clearance.
• Three years administrative support working on a Telecommunications project.
• Understanding of telecommunication terminology.
• Processing of trouble tickets/work orders.
• Telecommunications or maintenance of specific billing verification experience.

[Desired:]{arial",sans-serif"=""}

• E-911 Verification.
• CAIRS software experience.

[Job Description:]{arial",sans-serif"=""}

• Proficient in email, fax, and telephone communications to facilitate communication between customers.
• Responsible for receiving, reviewing, verifying, and validating telecommunication work orders.
• Compile monthly billing reports.
• Verify time and material for each trouble ticket completed by technicians to ensure accuracy and prepare for invoicing.
• Perform trouble ticket administration services and respond to service outages, customer service complaints, and inquiries from customers via telephone and email.
• Maintain a telephone trouble ticket log and issue electronic or hard copy work orders for corrective action.
• Complete paperwork necessary to process dig permits and other record management duties as required.
• Update cable records, assign digital numbers, and update automatic customer line assignment records for all telecommunication work requests.

**[Physical/Mental Requirements: [Candidates are regularly required to: talk, hear, stand, walk. Prolonged sitting. Hand and finger dexterity. Understand and follow oral and written instructions.

**[Benefits Offered: [Medical, Dental, Vision. Short- and Long-term Disability. Whole and Term Life Insurance. Aflac Supplemental coverage. Legal services. Paid Vacation, Sick Leave, Military Duty, Jury Duty, Bereavement, Holidays. 401(k) with match.

**[Clearance: [Selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Hire dates are dependent upon issuance of an interim or final security clearance.

**[Background Check: [Offers are contingent upon successful completion of professional reference checks, employment verification, and background screening.

[GStek, Inc. is proud to ]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}]{arial",sans-serif"=""}