Job Information
Logicalis, Inc. Service Desk Technician - Bilingual Dutch/English in Jackson, Mississippi
This is a Job Description for a Service Desk Technician -- Bilingual Dutch/English in Jackson, Mississippi
Summary:
Provides support via phone, e-mail and chat for various PC hardware and software applications.
Duties & Responsibilities:
Provides support via phone, e-mail and chat to employees of corporate clients. Assists users in troubleshooting Outlook. Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). Provides support for mobile devices including configuration and email sync. Handles 50-60 issues per day efficiently and appropriately. Maintains regular and punctual attendance. Utilizes Active Directory database to reset network passwords. Assists users in adding and changing network printers. Provides technical support for VPN connectivity issues. Controls user's computers utilizing remote access tools. Troubleshoots remote access connectivity problems. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with client service expectations.
Requirements
and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}
: Trade School Certificate or associate degree in related field.
Equal
Opportunity/Affirmative Action Employer.