Oracle Senior Fusion HCM Techno-Functional Analyst - Federal in Jackson, Mississippi
Oracle Customer Success Services provides unmatched, tailored support that ensures your Oracle technology investments deliver the ground breaking innovation and performance your business requires to compete—all while coexisting within your IT environment!
Position is for a Techno-Functional Support Analyst with a technical background in Fusion ERP Suite of HCM products responsible for providing excellence to Federal customers in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
The main role of a Support Analyst is to correct and resolve highly complex techno-functional problems.
The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
The key skills put to use daily are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work directly with Cloud and On Premise customers. This work includes:
Advising on complex use of Oracle products
Resolving and handling highly complex and critical customer issues
Serve as Situation Manager on highly critical issues
Collaborate with Management in directing resolution of critical Customer situations
Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
Formal mentoring for promoting the technical and professional development of others
Creation/review of Knowledge Articles
Must have Skills
8+ years of demonstrated experience in implementation, support or upgrade of Oracle EBS suite of products with at-least 2 years implementation experience on SaaS HCM Products – Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher and knowledge on Oracle Integration Cloud.
Experience in Release 12.1.3.x / 12.2.x Oracle Core HR, Absence, Benefits and Payroll
Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or equivalent knowledge.
Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios
Should have the ability to read and decipher software Log and Trace files, as well as act upon the finding to determine a problem resolution.
Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
Conduct training and knowledge sessions
Nice to have Skills
2 years of experience in Implementation, support or upgrade of Oracle SaaS HCM Suite.
Hands-on Configuration experience on at-least three or more tools: HCM Extracts, HCM Data Loader (HDL), Payroll Batch Loader (PBL), Workflow, BI Publisher, Fast Formula, Personalization and/or PL/SQL
Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
Knowledge of FBDI and OTBI reports development
Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
Should have knowledge of localizations
Knowledge on Security setup would an added advantage.
Experience in one of the following areas is seen as an advantage: XML, Java, J2EE and Oracle ADF and/or SOA and Web Services
Exhibit effective analytical skills & organizational skills
Good command over spoken & written English
Interact directly with customers and follows through on all assignments and takes ownership of customer issues
Seeks innovative ways to improve the process of delivering solutions to customers
Strong written and verbal English interpersonal skills; multi-lingual a plus
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers daily.
Education & Experience:
Bachelor of Science (Computer Science) or equivalent experience preferred.
Other qualifications with adequate experience maybe considered.
Does this sound like you? Apply today!
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $37.98 to $76.06 per hour; from $79,000 to $158,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
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