Experience Inc. Jobs

Company :

Highmark Health

Job Description :

JOB SUMMARY

We are on a mission to deliver remarkable health experiences, freeing people to be their best. This requires an advanced 360 person-centered approach to deliver the right message, guidance, care, outcome, and experiences, all at the right time. This Sr level role will be critical in delivering these moments as you will be analyzing and optimizing person-centric data requests and processes, ensuring that our Person360 solution effectively meets individuals’ needs and drives business value. You are a detail-oriented and proactive business analyst, skilled in breaking down requirements, upleveling request to better translate needs and to deliver the right solution for scale, are naturally collaborative and team oriented, and have a healthy balance between process improvement and efficient pragmatic delivery.

ESSENTIAL RESPONSIBILITIES

• Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.

• Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.

• Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.

• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.

• Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).

• Take lead role in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.

• Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.

• Provide thought leadership and strategic direction in Product and Technology Solutions.

• Other duties as assigned.

EDUCATION

Required

• Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 5 - 7 years in IS/IT

Preferred

• 3 - 5 years in the Healthcare Industry or 5+ years of experience in Financial Services/Banking or similar highly regulated industry

• Advanced knowledge of MDM concepts, match/merge rules, survivorship, etc.

• High level of technical fluency with MDM platforms such as Informatica MDM

• 3-5 years of experience with data modeling and quality assessment

• 3-5 years of stakeholder management and requirements gathering/refinement

LICENSES AND CERTIFICATIONS

Required

• None

Preferred

• Information Technology Infrastructure Library (ITIL)

• The Open Framework Group (TOGAF)

• Project Management Professional (PMP)

SKILLS

• Analytical Skills

• Problem-Solving

• Communication Skills

• Report Writing

• SQL

• Project Management

• Customer Service

• Leadership

• Agile Methodolgy

• Agile Project Management

Language (Other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Rarely

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$67,500.00

Pay Range Maximum:

$124,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J252326