Experience Inc. Jobs

Overview

Position Overview:

We areseekinga highly skilled and experiencedProduct Manager, Product Operationsto join our empowered product team atHealthEdge. We empower our product teams to solve hard problems—customer problems and business problems—in ways that our customers love and that work for our business. Our product teams are cross-functional and durable,generally comprisedof a product manager, a product designer, several engineers, and QE. We have divided our product teams into Value Streams (i.e., Claims, Billing & Financials, Enrollment, BlueCard, Integration, and Platform). Each Value Stream is mapped to a distinct stakeholder group in payers' organizations with the charter to deliverexceptionalvalue for their stakeholders.

As a Product Manager, Product Operations, you will implement andoptimizesystems and processes to support the product management team, aggregate and synthesize qualitative and quantitative customer feedback to inform product decisions, and manage andoptimizethe tools and systems used by product managers to ensure efficiency and data integration. Additionally, you will develop andmaintaininternal documentation and training materials,facilitatecross-functional collaboration and internal readiness, act as a strategic advisor tothe VP of Product andproduct leaders by providing insights and recommendations, and implement systems to manage change and improve efficiency.

The Product:

With HealthRules Paye r , our integrated solutions suite includes the industry's leading, digital,next-generationclaims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, much more than just core administrative processing.That’swhyHealthRulesPayer has been ranked number one in its class among CAP Solutions. Besides delivering 90%-97%first-passauto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans, and provider contracts. The complete suite of solutions fromHealthEdgedelivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

Your Impact :

• Customer-Centricity: Deeply understandyourcustomers and their needs. Ensure their voice is represented in all product decisions.

• Empowerment and Ownership: Empower the product team with the autonomy to make decisions and take ownership of their products. Encourageteams to act as“owners”and drive their products forward to solve customer problems.

• Data-Driven Decision Making: Utilizedata and analytics to inform product decisions and measure success. Use metrics, user feedback, and market research to guide product development, feature prioritization, and strategy adjustments.

• Agility and Speed: Move quickly and efficiently through the product development cycle, with a focus on delivering value to customers at a rapid pace. Adapt to opportunities or challenges swiftly.

• Quality and Excellence: Maintaina high standard of quality in every aspect of the product, from user experience design to technical performance. Pursue excellence in products and processes.

• Collaboration and Cross-Functional Teamwork: Encourage seamless collaboration between product managers, designers, developers, and other stakeholders. Work together from conception to launch, breaking down silos andleveragingdiverse perspectives.

• Continuous Learning and Adaptability: Promote an environment of continuous learning where experimentation, failure, and iteration are pathways to innovation. Adapt to market changes and learn from both successes and failures.

• Think Big: Champion a vision that extends beyond immediate product features or market needs. Encourage ambitious goals and innovative thinking, exploring groundbreaking solutions and envisioning the broader impact of the work onthe industryand society.

What You Bring:

• Education: Bachelor’s degree in Business, Engineering, Computer Science, or a related field. MBA or advanced degree is a plus.

• Experience: 3-5 years ofexperience as aproductmanager or product operations, preferably within the healthcare industry, B2B Enterprise SaaS.

• Process Optimization: Ability to implement andoptimizesystems and processes to support product managementprocess, enhancing efficiency and data integration.

• Change Management: Skilled in implementing systems to manage change and improve overall efficiency within the product management function.

• Strategic Insight: Experience acting as a strategic advisor to product leaders, providing insights and recommendations based on data and customer feedback.

• Training and Documentation: Experience in developing andmaintaininginternal documentation and training materials to support team readiness.

• Analytical Skills: Strong analytical and problem-solving abilities, with experience in aggregating and synthesizing qualitative and quantitative customer feedback.

• Communication: Excellentwritten and verbalcommunication and interpersonal skills, with the ability tofacilitatecross-functional collaboration and internal readiness.

• Agility: Comfortable working in a fast-paced, agile environment, able to adapt to changing priorities and needs.

• Technical Acumen: Understanding of software development processes and technologies, includingproficiencyin managing andoptimizingproduct management tools and systems.

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: WhileHealthEdgeis located inBurlington, MA you may live anywhere in the US

Type of Employment: Full-time, permanent

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employeeis occasionally required tomove around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periodsof time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required . HealthEdge reserves the right to modify , add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

#LI-Remote

Job Locations US-Remote

ID 2024-4639

Category Product Management

Position Type Full-Time

HealthEdge provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.