Job Information
MV Transportation Night Maintenance Supervisor/Quality Assurance Spe in Jackson, Mississippi
This is a Job Description for a Night Maintenance Supervisor / Quality Assurance in Jackson, Mississippi
Summary:
MV Transportation is seeking aâ?¯Quality Assurance Specialistâ?¯to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, and be thoroughly familiar with Americans with Disabilities Act (ADA).
Duties & Responsibilities:
Accurately document information received from customers in the customer service software provided. Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency. Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail. Manage proper reporting and correspondence for Customer complaints. Ability to clearly, accurately and respectfully respond to customer questions regarding all policies and procedures, including the fare system. Process all customer complaints to include investigation, validity determination, and timely response as described in Customer Service policy. Other duties as assigned.
Requirements
and Qualifications[]{#Hlk142289191}[]{#Hlk142304825}
: High School diploma. Must have a minimum of one (1) years' experience in customer service environment. Excellent speaking, writing, and organization skills. Ability to communicate effectively at all levels. General knowledge of windows-based computer operating systems. Knowledge of service area. Possess expertise in using Trapeze Software and other technology tools supporting the customer service function. Flexible availability (overtime may be required when necessary).
Equal
Opportunity/Affirmative Action Employer.