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Salesforce.com, Inc Manager, Technical Consulting - Salesforce Industries in Jackson, Mississippi

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Job Category

Customer Success Group

Job Details

Manager, Technical Consulting - Salesforce Industries

Salesforce Industries’ goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager, Technical Consulting role plays an important part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can leverage Industry Cloud functionality to deliver customer requirements quickly with minimal customization. You’ll be responsible for managing, training, and coaching our Technical Consultants so they can execute successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers’ needs.

Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that’s where you come in! You’ll help us bring the wow factor to our customer deployments - enhancing the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.

Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring talented and enthusiastic Managers for our Developers and Full Stack Engineers.

Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to manage, train, coach, and enhance the delivery capabilities of our Technical Consulting team.

You will be working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.

You’ll report directly to the Director of the America’s Development Center and have up to 10 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with managing your team of Technical Consultants.

QUALIFICATIONS

-Experience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.

-Experience in agile and hybrid SDLC models including full lifecycle deployments.

  • 6+ Years of experience leading Salesforce technical consulting projects and managing individual contributors.

5+ years experience in Project Management Role. Experienced in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.

3+ Years of experience implementing enterprise software packages

2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service Cloud

  • Proven track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.

  • You'll have a strong understanding of user interface design principles, with a proven track record of creative Salesforce development

  • You'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stages

  • You’ll have experience of working on deployment teams, ideally using Agile development techniques

  • You’ll be passionate about developing apps that are both eye-catching and intuitive

  • You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

  • You’ll have excellent communication skills, equally comfortable with crafting emails as delivering a technical presentation or demo

  • You’ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground

  • You are a technical expert with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.

  • Salesforce.com Certification Required

  • This position will be located in the South Eastern Region of the United States. This position does not include relocation and may require candidates to move to Raleigh / Durham, NC at their own cost in the future.

TECHNICAL SKILLS

  • HTML5, CSS3, JavaScript and more

  • AngularJS

  • Java, SOAP APIs, REST (JSON, XML)

  • Data modeling

  • Process modeling tools

  • Salesforce.com Certifications (Admin, Developer )

PREFERRED QUALIFICATIONS

  • Salesforce (Apex, VisualForce, Lightning)

Agile SCRUM Master Certification

  • CPQ

  • Salesforce Certification - Platform Developer I or more preferred

  • Industry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is ideal

  • Experience with the Vlocity suite of products a plus

*LI-Y

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

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