Experience Inc. Jobs

Job Information

Fiserv Enterprise Relationship Manager - West in Jackson, Mississippi

What does an outstanding Enterprise Relationship Manager - West do?

The Enterprise Relationship Manager is accountable for creating, expanding, retaining, elevating, and managing the strategic relationship between the client and Fiserv. The Enterprise Relationship Manager has ultimate accountability for revenue, sales, delivery, and client satisfaction. This position is for the Western region of the U.S.

Job Description/Responsibilities:

  • You will orchestrate the deployment of corporate-wide resources to provide comprehensive solutions, thought leadership and services to the enterprise account

  • Define and set the strategic direction while functioning as a thought leader and strategic business partner

  • Develop a strong understanding of the clients including business drivers, strategies, competitive position, industry trends, key strategic partner relationships, as well as key executives and decision makers, etc.

  • Analyze and keeps abreast of significant market changes (trends, issues, M&A activity, and corporate developments) that would be of value to the client while mitigating and managing risk to Fiserv and the client

  • You will help to build cooperation and collaboration with the Fiserv business units to realize revenue growth, client value and satisfaction

  • We need you to qualify client specific opportunities and develop pipeline jointly with the Business Units

  • Help to win new business by being viewed as a trusted advisor

  • Structures and leads large bundled pan-Fiserv deals

  • Manage, measure and accurately predicts financial outcomes

  • Drive Delivery Service Excellence

Key Performance Metrics:

  • Meet or exceed stated financial targets

  • Client/Product retention

  • Increase client wallet share / Expand Fiserv solution footprint

  • Client Survey / Net promoter score

  • Completion and maintenance of effective of Account Plans

Qualifications for consideration:

  • 10 + years of deep Financial Services expertise

  • 10 + years of experience managing a P&L

  • 10 + years of experience structuring and consulting on large bundled deals in the technology industry

  • 10 + years delivery, sales and account management experience

  • Experience working for a technology Product or Services company

  • A history of meeting/exceeding financial commitments

  • Experience working in a large, matrix organization with hundreds of products/services

  • High School Diploma or equivalent

  • Ability to travel at least 70%

Preferred qualifications for consideration:

  • Master's degree

  • Banking expertise

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.