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IT Business & Quality Assurance Analyst

Cornell University, a nationally ranked Ivy League institution, is looking for an IT Business & Quality Assurance Analyst to join the Alumni Affairs & Development division in Ithaca, NY.

Alumni Affairs & Development (AAD) supports the engagement of alumni, parents and friends through University-sponsored programs, activities and philanthropy. Within AAD, the Advancement Information Systems (AIS) team supports the broad technology and analytic needs of the division, including project management; business application development; desktop, network, server security; maintenance and support; and data architecture and delivery.

The IT Business & Quality Assurance Analyst is responsible for performing business analysis and quality assurance activities, supporting projects that vary in size and complexity including small to enterprise-wide initiatives that reflect the diversity of activities within AAD and the organization at large. They will seek to become a Subject Matter Expert (SME) and generally be focused on supporting discovery projects, technology implementations, as well as, ensuring successful completion of assigned projects managed with the Advancement Information Systems (AIS) Team Project Management Team. The IT Business & Quality Assurance Analyst will often support multiple projects simultaneously.

The IT Business & Quality Assurance Analyst will specifically be responsible for:

• Requirements Gathering: Collaborate with business stakeholders to gather and document business requirements, and translate these into functional specifications, where necessary.
• Communication: Communicate complex technical concepts to non-technical stakeholders, as well as, present findings, and recommendations, and provide project updates to various audiences, where necessary.
• Testing and Quality Assurance: Develop and execute test plans, test scripts or test cases, as well as conduct QA and post-production validation testing, working closely with cross-functional teams. In addition, provide UAT training and support to end users, where necessary.
• Critical Thinking & Problem Solving: Employ critical thinking to understand and identify opportunities for process improvement, conducting root cause analysis and recommending solutions that will streamline operations that align with the organization's strategic goals and technological capabilities.
• Organizational Skills: Lead and schedule business analysis sessions, document meeting minutes/notes, track project activities, and ensure that risks, action items, issues, and decisions are kept up to date. In addition, ensure that all related project documentation is updated and organized in the repository.
• Continuous Learning: Stay up-to-date with the latest business analysis trends and best practices, incorporating them into the AAD Project Development Lifecycle Framework (PDLC).

Required Qualifications

• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Proven experience connecting diversity, inclusion, and wellbeing practices to business goals.
• Bachelor's degree with 5-7 years of experience in an IT Business Analyst/QA Analyst role or equivalent combination
• Minimum 1-3 years of supporting projects and/or project managers.
• Proficiency in requirements gathering techniques with strong technical, analytical, and problem-solving skills.
• Experience with using computer productivity and business analysis tools, such as Teams, JIRA, Confluence, TDX, Excel, Word, PowerPoint, Visio, Qualtrics, or similar tools.
• Excellent communication skills, both written and verbal with the ability to translate between customers and technical resources is key.
• Ability to consider and analyze situations at both an individual system level and as part of a broader architectural ecosystem.
• Proven experience in working within a team environment and establishing collaborative customer relationships.
• Proven experience working in a fast-paced, deadline-driven, complex, and rapidly changing environment.
• Must be able to prioritize across multiple and simultaneous activities.
• Familiarity with project management methodologies and software development lifecycle.

Rewards and Benefits

Cornell receives national recognition, as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Benefits include:

• Comprehensive health care options
• Access to wellness programs
• Employee discounts with local and national retail brands
• Generous retirement contributions
• Leave provisions including three weeks of vacation and 12 holidays
• Impressive educational benefits including tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
• Learn more about benefit opportunities

This position is based in Ithaca, NY with hybrid remote work arrangements.

No Visa Sponsorship is available for this position.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email atequity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly