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Administrative Assistant III

About the Food Science Department

The Food Science Department is a leading force in food science, utilizing science and engineering to enhance food safety, quality, and nutrition on a global scale. They integrate various disciplines to ensure widespread access to healthy and affordable food while addressing challenges such as foodborne illnesses and expanding food supplies. Their work ranges from improving consumer products to pioneering food innovations for space travel. With increasing demand for food scientists, graduates play pivotal roles in regulatory agencies, the food industry, and research worldwide.

The Opportunity

The Administrative Assistant oversees daily operations at the Dairy Operation Sales Office, managing orders from various campus locations and some off-campus clients for Cornell Dairy products. Their responsibilities include coordinating tasks essential for the smooth functioning of the office and ensuring efficient order processing from a diverse range of customers, including dining halls, fraternities, sororities, and external locations.

Key Responsibilities

• Communicate with customers in person and over the phone, including taking orders and addressing any order-related issues.
• Ensure accurate and timely invoicing to all customers, as well as follow-up on unpaid invoices.
• Assist the Dairy Operations Manager in posting and processing all accounts receivables and payables.
• Maintain and update the inventory database and monthly statements.
• Support the development and implementation of special event promotions for the Dairy Operation, such as graduation, reunion, and other major campus events, to showcase their products.

What We Need

A resume and cover letter are required for further consideration.

• High School Diploma and 2 to 4 years of relevant experience, or equivalent combination.
• Knowledgeable of Microsoft Office.
• Experience in invoicing and taking payments.
• Exceptional customer service skills.
• Strong ability to build meaningful connections with customers.

• Patience and understanding in addressing customer issues.
• Experience in or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Ability to work independently with minimal supervision.
• Must be personable, flexible, and possess excellent organizational and communication skills, taking pride in their work.
• Outstanding organizational skills and ability to multitask in a fast-paced environment, with the capacity to communicate tactfully and diplomatically to various internal and external stakeholders.
• Ability to develop effective working relationships with a diverse customer base, including students, faculty, staff, and vendors.
• Must be capable of lifting 10-20 lbs.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Two years of college coursework, an Associate's degree, or equivalent.
• Proficiency in Microsoft Office and QuickBooks.
• 1-2 years of experience in business and marketing.

Rewards and Benefits

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: .
• Follow this link to learn more about the Total Rewards of Working at Cornell: .
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position.

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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

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EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly