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American Express Rep I-Operations in Itasca, Illinois


Accertify is a leading provider of fraud prevention, chargeback management, device intelligence, and payment gateway solutions to customers spanning diverse industries worldwide. We have demonstrated tremendous growth and value to our impressive list of clients that we protect. This continued rapid growth creates additional opportunities to enhance the value we provide to our clients with all of our solutions.

Accertify is a wholly owned subsidiaries of American Express. We are looking for a Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud.

Job Responsibilities Include:

  • Provide technical support and set up for our clients regarding our Fraud, Chargeback, Device Intelligence, and Payment Gateway functionalities

  • Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when they are impacted by interruptions in their data feed

  • Develop and deploy fraud transaction screening rules and methodologies

  • Configure Fraud Analyst user interface to client’s specifications

  • Work closely with Accertify Subject Matter experts to learn new features and functionality for Interceptas

  • Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adopt new approaches and features as needed

  • Develop a strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded

  • Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams

  • Collaborate and attend meetings as assigned



This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem-solving in order to further a best in class customer experience.

Specific qualifications include:

  • Prior experience working directly with customers

  • Excellent written and verbal communication skills

  • Energetic, enthusiastic, and have a “can do” positive attitude

  • Detail oriented

  • Posses leadership traits and characteristics is a plus

Educational requirement: Bachelor’s Degree and/or 1-2 years experience of application support experience required, preferably supporting software as a service (SaaS)

Preferred Additional:

  • Experience with online credit card fraud prevention a plus

  • Experience with supporting payment transactions with a card processor

  • Experience with supporting chargeback processes

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Operations

Primary Location: US-Illinois-Itasca

Schedule Full-time

Req ID: 21012546