American Express Rep I-Operations in Itasca, Illinois
Accertify is a leading provider of fraud prevention, chargeback management, device intelligence, and payment gateway solutions to customers spanning diverse industries worldwide. We have demonstrated tremendous growth and value to our impressive list of clients that we protect. This continued rapid growth creates additional opportunities to enhance the value we provide to our clients with all of our solutions.
Accertify is a wholly owned subsidiaries of American Express. We are looking for a Support Specialist to join our team to assist our customers and manage their exposure to online credit card fraud.
Job Responsibilities Include:
Provide technical support and set up for our clients regarding our Fraud, Chargeback, Device Intelligence, and Payment Gateway functionalities
Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when they are impacted by interruptions in their data feed
Develop and deploy fraud transaction screening rules and methodologies
Configure Fraud Analyst user interface to client’s specifications
Work closely with Accertify Subject Matter experts to learn new features and functionality for Interceptas
Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adopt new approaches and features as needed
Develop a strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded
Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams
Collaborate and attend meetings as assigned
This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem-solving in order to further a best in class customer experience.
Specific qualifications include:
Prior experience working directly with customers
Excellent written and verbal communication skills
Energetic, enthusiastic, and have a “can do” positive attitude
Posses leadership traits and characteristics is a plus
Educational requirement: Bachelor’s Degree and/or 1-2 years experience of application support experience required, preferably supporting software as a service (SaaS)
Experience with online credit card fraud prevention a plus
Experience with supporting payment transactions with a card processor
Experience with supporting chargeback processes
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Illinois-Itasca
Req ID: 21012546
- American Express Jobs