Job Information
Fairmont Royal Service & Reservation Agent in İstanbul, Turkey
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Royal Service & Reservation Agent
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service & Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
What is in it for you:
Complementary Health Insurance, Transportation Allowance, talent development opportunities and Corporate Social Responsibility activities. You will also be eligible to use Heartist Rates among all Accor Hotels.
What you will be doing:
Consistently offer professional, friendly and engaging service
Process all external and internal calls either by redirecting calls or assisting the caller
Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Maintain and monitor the “Royal Service & Reservation” software system
Serve as a liaison for Guests requiring information relating to all aspects of the hotel
Handle and distribute faxes, voice messages and written messages for internal and external Guests
Follow department policies, procedures and service standards
Other duties as assigned
Qualifications
Your experience and skills include:
Good command of English
Previous customer related experience an asset
Must possess outstanding guest services skills and sophisticated verbal communication skills
Computer literate in Microsoft Window applications required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.