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Wyndham Hotels & Resorts is now seeking a Account Team Leader, Revenue Management Services, Turkiye & CIS to join our team in Turkiye.

Job Summary

The Account Team Leader, Revenue Management Services has responsibility for delivering the total value proposition of the fee-based revenue management service (RMS) for the respective region. This includes accountability for a small team of sub-regional RMS analysts, hotel adoption of Wyndham’s Revenue Management tools, and strategies, as well as management of the RMS budget and billing process for their accounts ( hotels) .

The primary purpose of this role is to supervise the day to day activities team of regionally based Revenue Management analysts to understand and communicate Revenue Management best practices and strategies to hotels that are engaged in this fee-based service.

This role will direct their regional RMS team to communicate and educate the RMS accounts (hotels) on proper pricing, competitive positioning, and restrictions and lead the sub – regional RMS meeting to communicate commercial strategies. This will be accomplished via audits of the property’s existing system(s) set-up; building, maintaining, managing, and communicating the entire rate loading process; and analyzing competitive rate shopping reports to ensure inventory availability and rate parity in all applicable WHR distribution channels and the PMS.

In addition they will be responsible for supporting the function to achieve 3 primary objectives:

1. Generate RMS fees for Wyndham that meet forecasted income to Wyndham EMEA EBITDA.

2. Lead the RMS team to deliver against the RMS value proposition, ensuring hotels have a return on investment from the services provided.

3. Grow the RMS portfolio, and increase RMS revenue through upselling to higher levels of RMS engagement

Complexity

• Decision-making authority is at a low-medium level, although it does facilitate revenue generating processes for supported hotels.

• Work consists of routine tasks, processes, or operations. The employee selects and applies several clearly prescribed, standard policies and procedures. Requires choosing between a few clear choices or discussing them with a supervisor to solve problems.

• Problems generally involve the selection of standard procedures, organizing work, and checking results. Answers are usually found by selecting from specific choices defined in standard work policies or procedures.

• Work requires active involvement in projects that result in new ideas or methods. Improved methods generally affect the hotel’s bottom line performance and immediate department.

• Require regular contact with property designated contacts; interaction within the department and periodic contacts with other departments, supplying or seeking information on specialized matters.

• Exploring opportunities that drive profit, create value for clients, and encourage innovation; challenging existing processes/systems/products to make improvements

• Achieving and exceeding goals including performance goals, budget goals, team goals, etc.

Scope/Financial Responsibility

• The position has a revenue impact as it relates to ensuring that Brand Standards, Revenue Management Policies, and Best Practices are adhered to. All of these are designed to generate incremental revenues, and customer loyalty, and increase brand awareness for properties while minimizing the opportunity costs of not having adequate rates and inventory available for sale across various channels.

• The position has a fee generation impact on Wyndham EMEA EBITDA through the RMS fees

• The position has a revenue impact on Premium Level RMS to facilitate day-to-day revenue management tasks including budgeting, forecasting and pricing

Abilities/Key Competencies/Skills:

• Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs

• Sets high standards of performance for self and others; assume responsibility and accountability for successfully completing assignments or tasks.

• Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.

• Must be able to work well in stressful situations, including the ability to handle property(s) questions and concerns with satisfactory results.

• Must be able to show initiative in job performance, including anticipating, preventing, identifying and solving problems as necessary with or without supervisors’ guidance.

• Ability to analyze, interpret and explain statistical data, to develop strategies and generate a course of action.

• Must have the ability to assimilate information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.

Experience/Certificates/Education

• BA/BS Bachelor’s Degree in Hospitality, Business Administration, Finance, or Economics or a minimum of three (3) to five (5) years of Analytical experience in Revenue Management

• Hospitality industry experience is required

• Multiple hotel Revenue Management experience

• Expert with MS Office is necessary

• Expert with hotel property management, central reservation, BI Tools, and RMS systems

• Experience with hotel property management systems or central reservation systems

• Fluency in English is essential, German and Turkish would also be beneficial.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: WHG Turkiye, Buyukdere Caddesi, Bahar Sokak, River Plaza D: 48, Istanbul, Istanbul 34394

Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.