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Investors Bank Loan Collections Associate - Residential in Iselin, New Jersey

POSITION OVERVIEW Aggressively collects the delinquent residential and consumer loan accounts. Makes initial contact with delinquent borrowers to ensure repayment of the contractual debts. * Contacts delinquent loan borrowers and guarantors to ascertain when payments will be made. Contact is made via telephone and letters. Provides customer service regarding collection issues, discrepancies and short payments. Advises management of situations that require more senior involvement such as bankruptcy, death of a borrower etc. Follows up on promises of payment. * During normal collection activity, Collections Associate may make contact with a borrower who may advise of a hardship with making regular payments. Collection Associate will assist the Residential Loan Workout Officer by discussing various programs available to the borrower and will send the hardship package directly to the borrower. Obtains from borrowers contact information and documentation as directed by the Residential Workout Officer. Will also follow up with the borrower to ensure complete package is sent to the Bank for review. * Works with Collection Area management with preparing reports and obtaining information regarding loans. Performs skip-tracing searches and review of loan documents to determine additional contact information. Submits maintenance requests to Loan Servicing when updated information is obtained. Assigns inspections of properties. * High School Degree or Comparable professional training. * Three years mortgage servicing experience or three years of collection foreclosure or real estate owned experience. * Strong computer knowledge of excel, word and outlook. DESIRED * Background with FNMA or FHLMC preferred. * Ability to work in a fast paced, highly detailed environment. * Strong interpersonal and communication skill. SPECIAL POSITION REQUIREMENTS * Sitting for prolonged periods * Reading small print * Telephone for prolonged periods * Computer for prolonged periods Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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