Job Information
PCI Group, Inc. Systems Administrator in Irving, Texas
Job Position: Systems Administrator
Reports to: Infrastructure Manager
Department: Information Technology
Classification: Exempt (Not Overtime Eligible)
PCI Group is the leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must. We have embarked on a Digital Transformation effort as it continues its focus on expanding its offerings in the marketplace. PCI Group is a 24x7, fast-paced company experiencing rapid growth and was recently received the distinction of the 50 fastest growing companies in Charlotte and the INC. Fortune 5000.
Job Summary
A detail oriented, experienced troubleshooter with 3-5 years of sysadmin experience in a 24/7 manufacturing environment with a focus on Microsoft products, both on premise and in the cloud. This role will be splitting time between two core functions. First, helping our Dallas operation with all their IT needs, including tier 1/tier 2 troubleshooting, creating new users and issuing equipment, as well as being hands on for any networking and server related issues. The other primary duty is working alongside the Infrastructure team in Fort Mill on projects that affect the entirety of PCI Group, such as server migrations and patch management, as well as change requests from our compliance department. Due to the nature of this role, communication is key, both to management in the Dallas operation and with the overall team in Fort Mill, to ensure smooth operations across the organization. This role will be hybrid, with the expectation of four days on site and one work from home day per week.
Primary Responsibilities and Essential Functions
Deploying, maintaining, monitoring, and supporting Nutanix AHV & VMware virtualization platforms in a highly secure Nutanix, Cisco, Fortinet, environment
Troubleshooting & resolving complex technical issues.
Participates in cross-functional projects, planning and architecture discussions and decisions.
Documentation of policies, processes, and procedures related to the environment.
Respond to and remediate automated notifications of events
Lifecycle management and capacity planning for virtualization platforms
Managing and configuring servers, firewalls, networks
Maintaining and testing a Disaster Recovery (DR) Infrastructure
Participate in and support PCI’s yearly Security Audits and Certification process working hand in hand with the Compliance Team for all on premise needs.
Keep current on new technologies and training.
Participate in 24x7 on-call support rotation.
Requirements
1-2 years of Tier 1/Tier 2 Desktop Support
3-5 years Systems Support
1-2 years Virtualization (Nutanix or VMware)
M365/O365, Microsoft Azure, Microsoft Core Architecture, plus a special focus on Microsoft Security across the board.
Proficient with Active Directory, DNS, Entra ID/Azure Active Directory
Proficient in PowerShell and scripting to help automate processes and remediate issues.
Proficiency with Windows 10/11, Windows Server 2016-2022
Must be a customer service oriented, highly productive individual who can work alone and in group settings with internal customers, business managers, consultants, and other IT staff.
Excellent analytical, problem-solving skills, oral, and written communication skills
Ability to work under pressure, reprioritize, and adjust to rapid changes in direction and deadlines while balancing multiple high priority projects with minimal supervision.
Excellent organizational, team, project management skills
Preferred
Experience administrating servers, firewalls, networks, security software, etc.
Top-level understanding of network segmentation – VLAN, user isolation, DMZ, RBAC, etc.
Database and VM High Availability: SQL Always-On DB cluster, load balancers - maintenance
Administer Disaster Recovery System: Veeam, Microsoft Recovery Services, SQL backup/restore, RTO, RPO, Veeam, Object First, or other similar services.
Understanding of the NIST Framework in a working environment
Nutanix AHV administration/engineering experience in an enterprise environment
Data Encryption at rest and in motion
Linux experience
Experience with the ManageEngine suite of products.
MDM (Mobile Device Manager) or MAM (Mobile Application Manager)
Bachelor's degree or equivalent in computer science, information technology or business information systems
Physical Demands
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regularly required to sit for long periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 40 lbs.
Note: PCI Group retains the discretion to add to or change the duties of this position at any time.