Experience Inc. Jobs

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Provides facilities support to one or more WellMed markets. Identifies, researches, and resolves facilities problems outside of ordinary maintenance. Responds to requests by e-mail or telephone for facilities support. Documents, tracks, and monitors assigned requests to ensure resolution promptly. Relies on experience and judgment to plan and accomplish goals. Facilitates smooth opening/transition of new and acquired sites.

Primary Responsibilities:

• Takes ownership of facilities in their assigned market(s)

• Manages assigned work orders in ServiceNow (or other software)

• Completes notes and closes work orders to customers’ satisfaction

• Responds to telephone calls and e-mails for facilities support, ensuring continuous customer communication

• Escalates issues to management when necessary

• Orders materials and services when needed, obtaining appropriate approvals when necessary

• Monitors construction projects were assigned for timely startup of services

• Coordinates and manages staff relocations as assigned

• Provides necessary information to other departments promptly to ensure the success of activities

• Monitors the performance of service providers and material suppliers

• Facilitates or participates in performance improvement and re-sourcing activities where applicable

• Maintain good relationships with IT and Integrations teams

• Oversees minor renovation projects

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in business administration or a related field

• Proven current driver’s license - unencumbered

• 4+ years of Facility Management experience/support may be substituted in lieu of a bachelor’s degree

• 4+ years of customer facing engagement

• Experience with Service Now application to manage work orders

• Proven computer literacy to include Microsoft Word, Excel, PowerPoint, and Outlook

• Demonstrated ability and willingness to work outside regular business hours as needed

• Demonstrated ability and willingness to travel (75%)

Preferred Qualifications:

• Facility Management Professional (FMP) or Sustainability Facility Professional (SFP) Certification

• Proven facilities Maintenance experience

• Proven outstanding communication skills, both oral and written

• Proven access to reliable transportation

Physical & Mental Requirements:

• Ability to lift up to 50 pounds

• Ability to push or pull heavy objects using up to 50 pounds of force

• Ability to sit for extended periods

• Ability to stand for extended periods

• Ability to use fine motor skills to operate office equipment and/or machinery

• Ability to properly drive and operate a company vehicle

• Ability to receive and comprehend instructions verbally and/or in writing

• Ability to use logical reasoning for simple and complex problem solving

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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