Experience Inc. Jobs

Opportunities at WellMed , part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will join a team who shares your passion for helping people achieve better health. With opportunities for physicians, clinical staff and non-patient-facing roles, you can make a difference with us as you discover the meaning behind Caring. Connecting. Growing together.

This position provides facilities support to one or more WellMed markets. This position identifies, researches, and resolves facilities problems outside of ordinary maintenance. Responds to requests by e-mail or telephone for facilities support. Documents, tracks, and monitors assigned requests to ensure resolution in a timely manner. Relies on experience and judgment to plan and accomplish goals. Facilitates smooth opening/transition of new and/or acquired sites.

Primary Responsibilities:

• Takes ownership of facilities in assigned market(s)

• Manages assigned work orders in ServiceNow (or other software).Completes notes and closes work orders to customer’s satisfaction

• Responds to telephone calls and e-mails for facilities support, ensuring steady communication with customers.Escalates issues to management when necessary

• Orders materials and services when needed, obtaining appropriate approvals when necessary.

• Monitors construction projects where assigned for timely startup of services

• Coordinates and manages staff relocations as assigned.Provides necessary information to other departments in a timely manner to ensure success of activities

• Monitors performance of service providers and material suppliers.Facilitates or participates in performance improvement and re-sourcing activities where applicable

• Maintain good relationships with IT and Integrations staff

• Oversees minor renovation projects

• Performs all other related duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in Business Administration or a related field(4+ years of related experience may be substituted in lieu of a bachelor’s degree)

• Valid driver’s license and clean driving record

• 4+ years of experience in facilities support

• Excellent customer service skills

• Computer literacy to include MS Word, Excel, Powerpoint and Outlook

• Proven ability to prioritize and organize work orders

• Access to reliable transportation

• Ability and willingness to work irregular hours on occasion

• Ability and willingness to travel (25%)

• This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease

Preferred Qualifications:

• Facilities maintenance experience

• Experience with ServiceNow application

• Outstanding communication skills, both oral and written

Physical & Mental Requirements :

• Frequently moves heavy objects weighing up to 50 pounds or using up to 50pounds of force

• Must be able to maintain a stationary position for extended periods of time

• Constantly operates a computer and other machinery

• Ability to properly drive and operate a company vehicle

• Ability to receive and comprehend instructions verbally and/or in writing

• Ability to use logical reasoning for simple and complex problem solving

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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