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7-Eleven Director, User Experience in Irving, Texas


▶ Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®. “Brain Freeze” is a 7-Eleven registered trademark for our 54-year old Slurpee® and with over 73,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written. We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services.

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers .

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us .

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles .

  • Be Customer Obsessed

  • Be Courageous with Your Point of View

  • Challenge the Status Quo

  • Act Like an Entrepreneur

  • Have an “It Can Be Done” Attitude

  • Do the Right Thing

  • Be Accountable

    Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

    ▶ About This Opportunity


Lead, develop, and define the 7-Eleven user experience strategy across various digital platforms. Directs the user experience team to support the goals of the department. Must identify and understand current and emerging customer behavior and web and mobile technology trends

  • Develops and directs the User Experience team to deliver strategic, innovative end-to-end user experiences that optimize user needs, business goals, and technological realities across desktop, web & mobile platforms.

  • Adopts a mobile first approach.

  • Owns the overall User Experience vision, strategy, UI specs and wire-frames and prototypes at various levels of fidelity.

  • Test and iterate ideas using prototypes to experiment with customers.

  • Leads a team of internal and external interaction designers.

  • Partners with Product Managers and Technology to identify critical customer needs, challenges, and insights.

  • Implement findings into User Experience solutions.

  • Oversees the analysis and research dedicated to the end user, collaborating with Marketing, IT, and Operations to ensure an enjoyable customer experience.

  • Defines and develops actionable processes utilized by the User Experience team to execute the overall digital strategy.

  • Provides leadership and recommendations necessary to accomplish business objectives.

  • Leads overall User Experience (UX) strategy and interaction design.


  • Education: Bachelors/4 Yr Degree preferably in Design, HCI, Human Factors Design Strategy or design research related field or equivalent

  • Experience: 10years UX Designer

  • At least 2 years leading product teams.

  • Develops strategies that benefit the customer in focus area and across multiple portfolios

  • Ensures alignment across the triad in domain

  • Helps define the organization vision

  • Provides input into the business strategy

  • Helps craft and owns the key stories and mission, vision of the team

  • Demonstrated ability to deliver high quality design output

  • Strong business acumen and experience in managing multiple stakeholders and senior leadership expectations

  • Experience leading and managing a multiple 3-10 designer team, or groups of teams

  • Excellent leadership, communication, project management, and organizational skills

  • Design and prototyping tools (ability to craft rapid experiments and research to deliver experiences)

  • Strong Design Leadership and Management with excellent influencing skills

  • Defining Style Guides and Pattern Library for global design patterns

  • Designing for Accessibility

  • Knowledge of Agile, Lean UX and Mobile First

  • Proven success working on concept, interface and experiences for innovative large-scale projects, actively collaborating within a cross-functional team

  • Deep understanding of user interface, interaction, and visual design

  • Up-to-the-minute knowledge of design trends in mobile, web, and motion design


Job LocationsUS-TX-Irving

Posted Date3 months ago(5/9/2021 5:30 PM)

ID 2021-138409

Function Digital