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Accenture Content Delivery Capabilities Owner in Irving, Texas

Content Delivery Capabilities OwnerOrganization: Corporate Function/Marketing + CommunicationsLocation: Chicago, Boston, New York, Philadelphia, Dallas, Houston, Atlanta

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 200 cities with operations across 51 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

Corporate Functions – Marketing + Communications

As part of this team, you’ll play a key role in helping Accenture execute its strategy. You’ll work with a diverse team of innovative marketing experts who focus on the following areas: global brand management and advertising; global events and sponsorships; internal communications; marketing research; media and industry analyst relations; corporate and financial communications; internet marketing; recruitment marketing; client-centric marketing; and industry, service line and geographic marketing campaigns.

Overview of Responsibilities:

As the Content Delivery Capabilities Owner, you will play an integral role as a key member of the Client-Facing Capabilities team, within the Marketing Capabilities & Agency Operations function of Delivery Excellence. You will be responsible for shaping the design, implementation and operationalizing of our content delivery capabilities. This person must foster a deep understanding of the objectives and goals to provide strategic planning, requirements, implementation, and continued roadmap for our content delivery capabilities. In this role you will focus on delivering our content to our clients in new ways, including the end to end content supply chain and personalization within our various channels (.com, mobile app, email, etc.). You will be helping build a truly world class B2B infrastructure to engage our clients.

As the steward of success, we are seeking someone who loves working in a fast-paced environment, thrives in a team that fosters learning and continuous evolution, and is passionate about leading the optimization of operations for maximum efficiency and effectiveness (specifically technology capabilities and processes).

Accenture’s thought capital is critical to elevate our position as an expert in the market and plays a key role in advancing real growth for Accenture. Our focus is on our capabilities to deliver customized research, thought leadership and other content to our Clients for an optimal and cohesive Accenture client experience. This will enable an efficient content operations infrastructure and an effective content supply chain. The three areas of focus are (i) Content Strategy, understanding what content our clients want (ii) Content Center, centralizing the content and making it readily available for our clients, and (iii) Content Distribution, delivering content relevant to our clients through their preferred channels.

Key responsibilities include but are not limited to

  • Distill complex problems into understandable elements for technical capability mapping

  • Define and deliver the technology solutions for the content delivery capabilities to meet our defined vision and roadmap

  • Constantly define and articulate the value of our solutions to leadership, sponsors, and users of our content delivery capabilities

  • Oversee the development of viewpoints and hypotheses for capabilities within or connecting to content delivery capabilities based on research, demo’s, and evaluations to present well thought out recommendations

  • Collaborate with stakeholders and other teams to verify and build out business requirements which will evolve into the technical requirements and roadmap

  • Collaborate with other teams to create coordinated plans for business growth

  • Ensure capabilities and processes meet procurement, data privacy, legal, etc. requirements and standards

  • Understand and adhere to the established tagging and taxonomy

  • Lead requirements gathering, timelines and deliverables and advise on areas of risk, raise issues early and provide work-in-progress status

  • Resolve issues that come up (e.g. delays in delivery, accidents)

  • Manage the design, development, QA, user testing, implementation (end to end)

  • Oversee the ongoing day to day operations of the content delivery capabilities

  • Continually evaluate, identify, and initiate improvements and enhancements to streamline our content delivery

  • Work with change management team for training and roll out plans, and ongoing optimization releases

  • Future proof by staying abreast of current and evolving technologies to shape the ongoing content delivery roadmap

    Role-Specific Qualifications

  • Experience in working in a fast-paced environment while consistently meeting deadlines and motivating others to do the same

  • Responsible for collaborating with senior marketing managers

  • Critical thinking and the ability to bring order to unstructured problems

  • Use straightforward communication, when influencing and connecting with others

  • Able to read adapt and use superior storytelling and communication skills when influencing others

  • Use feedback and reflection to develop self-awareness, personal strengths, and address development areas

  • Be a dedicated team lead with an emphasis on people development

  • Delegate to others to provide stretch opportunities, coaching them to deliver results

How will this role benefit you?

You will have the opportunity to be at the forefront of designing and delivering the infrastructure of how Accenture delivers content to our clients. You will work with diverse teams across Accenture who manage the systems and processes that enable Accenture to run each day and have direct exposure to leadership. In addition, you will be a part of a credential making team - where the outcome of the project can be shared with clients on how Accenture has transformed its content delivery capabilities (process, technology and operations) to scale, be agile and future proofed.

Work Experience

  • 7+ years of experience in integrated B2B and B2C Marketing.

    Professional Skills:

  • Experience leading project teams and working with cross-functional / extended teams

  • Experience researching, evaluating tools, and drafting technical requirements

  • Content strategy and/or content delivery background preferred

  • Cross-channel marketing experience a plus

  • ABM background a plus

  • Demonstrated leadership in professional setting; either military or civilian

  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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