Experience Inc. Jobs

Description

Robert Half is in search of a dedicated and skilled IT Support Analyst II to join the team of a metal solutions provider in Orange County, CA. The successful candidate will provide exceptional customer service and technical support to our end-users, delivering effective solutions to a wide range of applications and technology issues. As a first level of support within the organization, the IT Support Analyst II will play a crucial role in maintaining our IT infrastructure and ensuring smooth operations.

IT Support Analyst Essential Functions:

• Technical Support - Provides technical support via telephone, email or online to end users on a variety of application and technical issues.

• Gather the customer’s information and determines the customer’s issue by analyzing the symptoms and figuring out the underlying problem

• Determine severity of problem and ensures response time is minimal through triage process

• Provide practical solutions to a wide-range of applications/technology problems/issues

• Identify opportunities for more efficient and effective incident response through the implementation of automated monitors and corrective action procedures

If this IT Support Analyst role sounds like a fit for you, apply today or contact Melody Martinez via Robert Half.

Requirements

IT Support Analyst Qualifications:

• 3+ years’ experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners

• 2+ years’ experience supporting the following applications and technologies preferred:

• Citrix – Citrix Director; need to understand Citrix features at an entry or admin level

• VD, TCPIP, DNS, DHCP, WINS, VPN client configuration

• Microsoft Exchange/Outlook: Creating rules, Microsoft Excel: understanding Macros and formulas

• Help Desk Incident Management Software

• SQL or Microsoft Access database

• Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office

If this IT Support Analyst role sounds like a fit for you, apply today or contact Melody Martinez via Robert Half.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .