Vontier Customer Success Specialist in Irvine, California
Do you take pride on a job well done? Are you passionate about customers and technology? If you have Customer Success Specialist experience and are known for thinking creatively, this opportunity is for you!
As a Customer Success Specialist you will have the unique opportunity to focus on the customers, build repaltionships and improve the overall Customer Experience (CX). You will work with diverse teams across multiple business functions to continually evolve in Customer Success processes, striving to achieve the best possible experience for our customers.
You will help us in our mission to solve our customers’ problems. To break it down, your responsibilities will include:
•Proactively manage the customer base to maximize retention •Increase customer engagement •Increase sustainable proven value for customers •Deliver a world class Customer Experience (CX) •Improve customer health •Assess customers current level of service and help customer gain greater value from the solution •Work with customers to increase their usage of the solution •Plan and organize time effectively to allow optimal frequency of outbound customer calls to achieve required metrics •Proactively monitor customer health to asses churn risk •Support sales team with upsell and tech refresh •Update and Manage CRM/CTI tools for all assigned customers •Maintain a knowledge base of product and solution feature/functionality
•Bachelor’s degree or international equivalent is required in related field preferred •Proven Customer Success and Account Management ability •Prior B2B SaaS experience with telephone-based and virtual customer management skills required. •Experience with ROI business selling and operating expense management •SalesForce.com experience required, with SAP skills an advantage •Working knowledge GPS systems preferable •Ability to multi-task, prioritize and manage time effectively •Strong customer conflict resolution skills •Strong written and verbal communication skills with the ability to communicate effectively at all levels •High level of attention to detail •Excellent listening, negotiation, and presentation skills •Willingness to take ownership, and accountable to achieve a good outcome for all stakeholders •Able to work with a diverse culture •Displays a sound business judgment and decision-making capability •Customer centric orientation with extensive experience in managing multiple stakeholders •methodical and disciplined approach to problem-solving •Demonstrates ability to operate both strategically and tactically •Ability to work within a fast-paced, change-embracing corporate culture
WHAT'S IN IT FOR YOU
If you are customer obsessed and see yourself developing your career within Operations- Customer Success, apply now and help our customers keep the world moving.
You will enjoy:
15 Vacation days per year
5 Sick days per year
12 Paid Holidays per year
6 weeks of company paid Parental Leave
Development opportunities with 1:1 mentoring, product training, succession plans and so much more
Community impact. Volunteering and fundraising activities
Networking opportunities. Inclusion & Diversity Employee Group and active social communities
Employee Assistance Program (EAP) and other wellness initiatives
All applicants for this position must be authorized to work for any employer in the U.S. BIPOC, Veterans & LGBTQIA candidates encouraged to apply.
Vontier is our parent company. With more than $6 billion in annual revenues, Vontier's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life. Vontier is ready to build that future.
About Us Teletrac Navman is a leading software-as-a-service (SaaS) provider leveraging location-based technology and services for managing mobile assets. With specialized solutions that deliver greater visibility into real-time insights and analytics, Teletrac Navman helps companies make better business decisions that enhance productivity and profitability. Its fleet and asset management technology uncovers information that would otherwise go unseen, helping customers reduce risk and confidently move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. The company is headquartered in Glenview, IL, with additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. For more information visit: www.teletracnavman.com.
Vontier Overview Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio of five operating companies is united by a powerful purpose: mobilizing the future to create a better world. Our pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide.
Vontier’s proven business system, experienced leadership team, and vibrant, inclusive culture driven by continuous improvement and innovation are built on the powerful legacy of Fortive and Danaher, with a focus on the future. The Vontier name and logo capture our belief that the horizons are endless as we look to the next frontier of global mobility. For more information visit: www.vontier.com
"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."
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