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We are seeking a dynamic and experienced Commercial Operations Professional to drive strategic initiatives and optimize operations for our strategic large enterprise customers. This role requires a blend of strategic vision and hands-on execution, focusing on enhancing the customer experience, streamlining processes, and driving revenue growth.

The ideal candidate will have a strong background in commercial operations, exceptional leadership skills, and a proven track record of managing large enterprise accounts.

Key Responsibilities:

Strategic Leadership

• Support the development and execution of the commercial strategy for large enterprise customers, aligning with overall business objectives.

• Identify opportunities for growth and improvement within the large enterprise segment and implement strategies to capitalize on these opportunities.

• Collaborate with senior leadership to define and drive long-term goals and strategic initiatives.

Customer Relationship Management

• Build and maintain strong relationships with key stakeholders in large enterprise accounts, ensuring high levels of customer satisfaction and retention.

• Act as the primary point of contact for escalations and complex issues, providing resolution and maintaining positive relationships.

• Develop and implement programs and initiatives to enhance customer engagement and loyalty.

Operational Excellence

• Oversee the end-to-end commercial operations process, including sales support, contract management, and performance tracking.

• Implement and refine operational processes to ensure efficiency, accuracy, and alignment with best practices.

• Monitor and analyze key performance metrics to assess the effectiveness of commercial strategies and operations, making data-driven decisions to drive improvements.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Finance, and Customer Success teams to ensure alignment and effective execution of commercial strategies.

• Facilitate communication and coordination between internal teams and enterprise customers to streamline processes and resolve issues.

• Lead and participate in cross-functional projects to drive initiatives that impact the large enterprise segment.

Team Leadership and Development

• Collaborate and mentor colleagues within global commercial operations

• Foster a collaborative and high-performance culture within the team, promoting continuous learning and improvement.

• Develop and implement training programs to ensure team members have the necessary skills and knowledge to excel.

Reporting and Analysis

• Prepare and present regular reports on commercial operations performance, customer metrics, and strategic initiatives to senior leadership.

• Conduct detailed analysis of customer data and operational processes to identify trends, opportunities, and areas for improvement.

• Utilize insights from data analysis to drive decision-making and strategy adjustments.

Innovation and Improvement

• Stay abreast of industry trends, best practices, and emerging technologies to continuously improve commercial operations.

• Encourage and lead initiatives to innovate and enhance operational processes, tools, and systems.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or advanced degree is a plus.

• Experience: Minimum of 7-10 years of experience in commercial operations, with at least 5 years focused on large enterprise customers or accounts. Proven track record of managing complex commercial operations and driving growth.

Skills:

o Strong leadership and team management abilities.

o Exceptional strategic thinking and problem-solving skills.

o Excellent interpersonal and communication skills, with the ability to build relationships with senior stakeholders.

o Proficiency in data analysis and performance metrics.

o Experience with CRM and Business Intelligence (BI) analytics systems.

o Ability to manage multiple priorities and projects in a fast-paced environment

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Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.