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Our client has a brand new opportunity for a qualified Level 2 Technician to join their team onsite in Iron Mountain, MI.

Duties and Responsibilities:

• Provide hardware / software / network problem diagnosis / resolution via telephone / email / chat for client's end users

• Provide IT vendor customer service

• Serve as primary contact for client's IT vendors for system implementations

• Test IT implementation as required: network access, wireless, telephony

• Coordinate and manage relationships with client's vendors and client's local and remote support staff

• 'Hands and feet' for implementation and support for all IT service areas for Client's new office

Skills and Qualifications:

• Minimum 3 to 5+ years of deskside PC support, customer service, and support experience with problem solving involving hardware, software, and networks

• Experience with assisting the implementation of IT required

• Extensive experience in Desktop with Windows based support

• Previous experience supporting laptop, desktops, servers and / or printers

• Excellent customer service skills

• Able to provide support on own with limited oversight

• Hands-on work experience with the following

• Windows Operating systems

• Some experience with Mac support

• Imaging desktops and laptops

• Knowledge of Active Directory

• ITSM ticketing workload management

• MS Office 365 suite / MS teams

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e X cell ™ Supports Equal Employment Opportunity* e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.