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J&J Family of Companies Senior Manager Business Operations in Indianapolis, Indiana

Senior Manager Business Operations - 2406164957W


Johnson & Johnson is recruiting for a Senior Manager of Business Operations, to be located in Raritan, NJ (with consideration given to locations in proximity to a J&J office within the US.) This is a hybrid role; 3 days in office, 2 days remote.

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.

Every day, our more than 140,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal-opportunity employer.

The Senior Manager of Business Operations role works with the Service Provider/s as well as internal resources on providing global oversight, management, and controls needed for reliable and effective network services with required cost transparency and customer happiness. This role will lead various aspects of financial management including budget responsibilities, Telecom Expense Management (TEM), Billing, Portfolio Operations, and the quoting/ordering processes for J&J’s network services. This individual will focus on all aspects of budget management (Base Business, Managed Service Suppliers, and our TEM) within J&J, investigating opportunities for optimization, process improvement, and efficiencies amongst all parties we work and interact with.

Major Duties & Responsibilities

  • Serve as the primary coordination point between IT Finance, corporate accounting functions, Managed Service Providers (MSPs), and the TEM Service for financial matters using specific knowledge of regional accounting principles, regulatory requirements, etc.

  • Provide direction and coordination for financial planning and analysis related to the communications carriers. Ensure financial transparency to internal customers and sites. Approve actions for financial management and Billing.

  • Implement procedures to complete sound quoting, ordering, and billing activities for carrier services, improving providers, as needed.

  • Audit the adherence to the invoice validation and verification process including invoice review practices and maintenance of approval and payment status. Identify, validate, and track service credits and earn backs; establish and manage the process for periodic true-ups

  • Implement processes and controls for integrating Portfolio Management into the overall base business budgeting process.

  • Partner with IT Finance to establish and maintain budget and forecasting processes and mechanisms for the carrier spend.

  • Partners with Regional Network Financial Managers regarding region-specific processes and providers.


  • Bachelor’s Degree or equivalent experience and a minimum of 8 years of experience is required

  • Strong knowledge and experience with telecommunication expense management providers, carriers, and managed service billing structures is required.

  • Four plus years of broad Financial Management, data analytics, reporting, and IT infrastructure experience working with large services contracts is required.

  • Knowledge of region-specific accounting principles, regulatory requirements, etc. required

  • Understanding of the concepts of retained expenses, pass-through expenses, and cost allocation is required.

  • Experience with chargeback or charge back methodology and tools required

  • Strong analytical skills and ability to work independently or with others and enforce to deadlines

  • Strong attention to detail as it relates to data assessment and analysis and process discipline

  • Ability to establish effective working relationships with colleagues, business partners and vendor personnel

  • Experience managing consistent processes across a variety of vendor partners

  • Travel is required up to 10%.

Preferred Qualifications

  • Agile, scrum, scrum-ban, DevOps, lean certification, and life cycle management certifications preferred

  • Experience with data visualization tools, business intelligence software, databases, Service-Now, and carrier/integrator reporting tools is preferred

  • Industry certifications in modeling, analytics, and reporting preferred

  • Experience working in Network infrastructure environments, unified communication technology, and/or call center operations is preferred

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com.

The anticipated base pay range for this position is $118,000 to $203,550.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

For additional general information on company benefits, please go to: - https://www.careers.jnj.com/employee-benefits


Primary Location NA-US-New Jersey-Raritan

Other Locations NA-United States

Organization Johnson & Johnson Services Inc. (6090)

Job Function Technology Operations Support

Req ID: 2406164957W