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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Patient Service Representative is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.

Schedule: Monday - Friday: 8:00 am - 5:00 pm.

Location: 7151 Marsh Road, Indianapolis, IN

Primary Responsibilities:

• Answers telephones and either responds to the inquiry, directs the caller to the appropriate personnel, or initiates a triage slip for response by medical personnel; retrieves voicemails and answers/routes them as needed

• Answers incoming questions about the organization and provides callers with the address, directions, and other information

• Schedules appointments and enters the appointment date and time into a computerized scheduler or appointment book

• Telephones or writes patients to remind them of appointments

• Mails new patient information packets

• Instructs new patients in completion of medical history and information forms; collects updates from current patients

• Schedules follow-up appointments and in-office referrals

• Greets and directs patients, sales people, and visitors

• Receives payments on accounts

• Makes change, cashes checks, and issues receipts to patients

• Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing systems

• Locates, signs out, and delivers medical records requested by all departments; selects and packages files for movement, transfer, and permanent storage

• Requests/pulls patient medical records for next-day appointments; files medical records upon completion

• Records when appointments have been filled or canceled

• Enters patient information into the computer; retrieves data as needed

• Confers with doctors, nurses, and other health personnel to ensure complete, current, and accurate medical records

• Confirms patient insurance eligibility with insurance companies

• Receives forms documenting patient visits and computes the amount due from each patient and the insurance company

• Records payments received and prepares reports of transactions

• Updates the billing system to include details on the services provided or procedures performed on the patient

• Receives, sorts, and routes mail, and maintains and routes publications

• All other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 1+ years of customer service experience with strong communication skills both in person and via phone

• 1+ years of experience with general office procedures

• Intermediate level of proficiency with Microsoft applications, such as Excel Spreadsheets, Outlook, and Word documents

Preferred Qualifications:

• 1+ years of related medical office experience, including data entry

• Previous medical insurance knowledge such as Medicaid/Medicare

• Experience with EMR computer applications

• Working knowledge of medical terminology

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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