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Ascension Health P2P Customer Advocate in Indianapolis, Indiana

We Are Hiring

If you are a highly organized, detail oriented, critical thinker looking for a challenging and financially rewarding career, The Ascension P2P department wants to speak with you!

Ascension is seeking a P2P Customer Advocates to join the family in Indianapolis, Indiana! Apply today!

Core business hours: 8am - 6pm Monday - Friday

What You Will Do

As an Associate with Ascension Purchasing and Payables Support, you will have the opportunity to be responsible for resolving inbound requests via phone, chat and more. You would ensure Supply Chain requests are handled in a manner that meets service levels and achieves client satisfaction.

  • Receive, resolve and/or appropriately route inbound telephone and email/Service Request inquiries.

  • Escalate inquiries and requests to the appropriate resource.

  • Leverage Custom Relationship Management tools to perform front-line customer support functions and resolve the majority of issues without escalation.

  • Tap existing knowledge, internal training, and system resources to provide best-in-class support for internal and external customers to theorganization.

  • Understand and apply knowledge of the process to resolve issues in the various functional areas including Human Resources, Supply Chain and Finance.

  • Act as a subject matter expert and peer leader to build skills and supports the success of the broader Tier 1 team.

  • Maintain the strictest levels of confidentially and integrity with each interaction.

  • Quickly identify critical situations and take appropriate action.

  • Ability to diffuse difficult situations and quickly change the direction of the call toward a satisfactory resolution.

  • Perform responsibilities in full compliance with standards, policies, and procedures.

What You Will Need

Education:

• High school diploma or GED required.

Additional Preferences

Experience:

  • 1 year of experience in a Contact Center preferred.

Why Join Our Team

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all. In FY2020, Ascension provided $2.4 billion in care of persons living in poverty and other community benefit programs. Ascension includes more than 160,000 associates and 40,000 aligned providers across a national network of ministries. We offer rewarding careers across more than 2,600 sites of care – including 146 hospitals and more than 50 senior living facilities – in 19 states and the District of Columbia.

Equal Employment Opportunity Employer

Ascension Health Ministry Service Center is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfEEO is the Law Poster SupplementPlease note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) Right to Work

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