Experience Inc. Jobs

investigator support coordinator.

• indianapolis , indiana (remote)

• posted 2 days ago

job details

summary

• $18 - $21.07 per hour

• temporary

• high school

• category business and financial operations occupations

• referenceAB_4610676

job details

The Investigator Support Coordinator is responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The coordinator will provide results to site staff by telephone or fax. Position is 100% Remote and a possible Temp to Hire. Qualifications:

• Customer service skills

• Self-motivated with excellent verbal skills

• Attention to detail and good organizational skills

• Ability to handle multiple tasks and multiple distractions while maintaining a professional manner

• Adaptability skills

• Problem solving skills

• Being a team player with an ability to work independently

• Fluency in English + Portugese.

• Experience in the pharmaceutical industry is an advantage

salary: $18 - $21.07 per hour

shift: First

work hours: 8 AM - 5 PM

education: High School

Responsibilities

• Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)

• Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays

• Updating the database with appropriate information and informing personnel of additional testing needs.

• Supporting sites and sponsor with project related questions via phone and email

• Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)

• Assisting and supporting in the implementation of global processes and procedures

• Tracking and reporting metrics as determined by management in the agreed timelines

• Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete

• Acting as a liaison for both internal and external clients

• Communicating investigator site needs when new policies or procedures are discussed

• Instilling a culture where patient safety is top priority

Skills

• Customer Service

• Call Center

• Pharmaceutical

• Problem Solving

• Inbound Calls

Qualifications

• Years of experience: 2 years

• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

get in touch

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soumya makkena

• +1 995 921 5414 (tel:+1 995 921 5414)

• soumya.makkena@randstadusa.com