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Hill-Rom Installation Technician in Indianapolis, Indiana



  • The Field Service Technician II, Installations responsibility is to perform complex repair and troubleshooting work on various medical equipment with primary responsibility for Nurse Call installations. In addition to the repair work, the Field Service Technician II is also responsible for performing the same responsibilities as a Field Service Technician I related to product readiness for patient utilization on a wide range of rental and customer owned medical products.

ESSENTIAL DUTIES AND RESPONSIBILITIES: – Other duties may be assigned:

  • Safety

  • Attend monthly safety meetings.

  • Demonstrate a proactive approach to safety awareness and compliance.

  • Successfully complete all required safety and compliance learning modules on a timely basis.

  • Complete medical testing in a timely manner.

  • Sustain a clean and safe work environment, including 5S activities.

  • Identify safety concerns and correct, as necessary.

  • Ability to lift and carry up to 65 pounds using appropriate processes, including proper safety and ergonomic procedures.

  • Repair & Maintenance

  • Performs complex repairs on medical products. These are repairs beyond simple and minor cosmetic repairs or component replacements.

  • Ability to utilize manufacturer service manuals and documentation to provide advanced troubleshooting, root cause and repair while working independently.

  • Responsible for electronic, hydraulic and pneumatic systems repairs; in addition to pre installation and preventative maintenance

  • Network cabling, medical device installation

  • Establish voice and data networks by running, pulling, terminating, and splicing cables

  • Utilize Cable Testing Equipment to verify connectivity

  • Documentation and labeling of cable runs, patch panels

  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.

  • Responsible for the pick-up and delivery of medical equipment, using a company provided vehicle to customer facilities

  • Periodically work on an on-call rotation that involves a 24/7/365 operation

  • Responsible for direct customer contact

  • Ability to perform sweeping, mopping, and all other general “housekeeping” duties.

  • Delivery & Removal

  • Ability to load, unload, deliver, and remove medical products, weighing up to 1680 pounds, to and from customer accounts, unassisted using appropriate processes and safety techniques.

  • Ability to move and maneuver Hill-Rom products within Hill Rom service centers, healthcare facilities, and private homes, unassisted using appropriate processes and safety techniques.

  • Ability to maneuver and secure medical products within truck beds, unassisted using appropriate processes and safety techniques.

  • Ability to perform constant sitting for up to 4 hours in combination with high levels of vibration while driving a company vehicle.

  • Ability to assist nursing staff in transferring patients from existing beds onto Hill-Rom products or interim stretchers.

  • Flexibility

  • Ability to provide on-call coverage, up to 24/7 basis including weekends and holidays, which may require customer account visits.

  • Ability to adapt to a constantly changing daily schedule of activities.

  • Ability to exercise sound judgment in order to plan and organize effectively to satisfy customer demands.

  • Ability to endure high levels of stress caused by various customer demands, scheduling conflicts, driving conditions, and other factors beyond the control of the Field Service Tech I & II.

  • Recordkeeping

  • Ability to complete written documents (records, reports, and forms) for internal, regulatory, and project documentation.

  • Ability to read and comprehend (in English) technical bulletins pertaining to the repair and maintenance of Hill-Rom products.

  • Ability to navigate various electronic devices (i.e. PC, smart phone, tablet, etc.), the Internet and other applications to obtain and enter information. Complete data analysis and interpretation as required.

  • Present and Train

  • Ability to conduct effective, oral presentations of information to customers and co¬workers to conduct:

  • In-services training sessions to hospital staff and caregivers

  • Product demonstrations

  • Participation in team meetings

  • Feedback of field activities

  • Cross training of coworkers to complete both service center and field functions

  • Supervisory responsibilities include:

  • This job has no direct supervisory responsibilities however does require leadership, guidance, and mentorship of fellow Service Center staff.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must be at least 21 years of age

  • High school diploma or GED required

  • Valid driver’s license and driving record that meets company and state requirement

  • Basic mathematical skills related to calculating/analyzing weights and measures, volume, distance, etc.

  • Applicable technical or trade school training preferred

  • 2 years working with medical devices in a hands-on environment required

  • Experience working with FDA regulated products preferred

  • Previous driving/delivery experience preferred

  • Adapts to new technologies and is comfortable with the Microsoft Office Suite of products

  • Ability to obtain and maintain a DOT physical card required (assistance is provided)

  • Occasional overtime required

  • Good written and verbal communication skills

  • Ability to work independently and manage time effectively

  • Ability to resolve conflict

  • Ability to read, comprehend, interpret, analyze, and apply technical information including but not limited to technical manuals, technical bulletins, schematics, etc.

  • Effectively present information both verbal and written in one-on-one and small group situations to customers, clients, and other employees of the organization


NOTE: The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation.

  • Walk, climb, stand, stoop, kneel and bend at the waist

  • Carry materials/unload pallets

  • Climb ladders up-to, but not limited to, 8 ft in height 60% of working hours

  • Maximum unassisted lift up-to, but not limited to, 65lbs

  • Max assisted lift up-to, but not limited to, 65 – 90lbs

  • Responsible for adhering to Hillrom Safety Procedures.

  • Must wear personal protective equipment including but not limited to safety shoes, eye protection, gloves, and protective clothing. All equipment is provided.

  • Frequently works in environments were biohazards could be present. i.e. Hospitals, Service Centers, and Depots.

  • Working in/around constructive environments, including but not limited to loud noises and heavy machinery.

Job: Technical Service

Primary Location: United States-Indiana-Indianapolis

Schedule Full-time

Travel Yes, 100 % of the Time

Posting Entity Hillrom

Req ID: 21123828