Experience Inc. Jobs

Energy Assistance Program Training Analyst

Date Posted: Sep 12, 2024

Requisition ID: 449343

Location:

Indianapolis, IN, US, 46204

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.

About the Indiana Housing and Community Development Authority (IHCDA):

The Indiana Housing and Community Development Authority (IHCDA) is a quasi-agency of the State of Indiana and is committed to serving the entire spectrum of housing, from homelessness to homeownership. Our charge is to provide housing opportunities, promote self-sufficiency, and strengthen communities, in order to build an Indiana with a sustainable quality of life for all Hoosiers in the community of their choice. To learn more about IHCDA visit us at www.in.gov/ihcda.

Role Overview:

The Energy Assistance Program Training Analyst contributes to fulfilling IHCDA's mission by providing support for the Energy Assistance Program (EAP), serving as a point-person for subrecipients and the broader EAP network; assisting with marketing and communications; continuously improving and analyzing EAP policies, procedures, and outcomes; helping with the development of State plans; and assisting with the completion of federal and agency reporting. There will be a heavy emphasis on the continuous training of the sub-recipient network.

Salary Statement:

The salary for this position traditionally starts at $ $47,320 but may be commensurate with education or work experience.

A Day in the Life:

Program Strategy (in partnership with Energy Assistance Program Manager)

• Develop program strategy in partnership with Energy and Utility Managers

• Understand and apply program rules, policies, legislation, and guidance

• Assist in the preparation of state plans and program manuals/documents

• Create and update SOPs for job duties

• Draft program guidance, manuals, and other policy documents

• Provide support for federal and agency reporting

• Review sub-recipient-submitted documents and work with these groups on updates as needed to comply with program expectations and guidelines

• Assist in drafting client updates and other correspondence as requested

• Attend and participate in departmental meetings

Training

• Work directly with Quality Assurance and monitoring teams to identify knowledge gaps within the network to better plan and execute trainings

• Create various ongoing training plans based on the needs of the network

• Design and facilitate training for the network of providers on key EAP policies and procedures

• Develop a year-round training program for EAP administrators, targeting key topics at different times of the EAP season

• Work closely with IHCDA’s Vendor Analyst to align training of network with vendor training, when applicable

• Identify and prepare team members to assist with training

• Utilize innovative training tools to improve engagement in training

• Create evaluation tools to identify areas for improvement

• Play a key role in the training of the new EAP software system. This includes working with the team and developer to ensure the components of the system work for various stakeholders

• Attend relevant conferences, community events, and training and conduct site visits at sub-recipient locations to gain program insight and further program goals, contingent on the availability of opportunities and budget

General Team Support

• Maintain positive and successful working relationships with all members of the Community Programs staff as well as local service providers, consultants, and other program partners

• Contribute to monitoring visits made by federal or state funders

• Coordinate with the Manager and other IHCDA departments as needed to respond to sub-recipient/client questions

• Elevate issues to the Manager and Director as needed

• Represent IHCDA and Community Programs on external committees, at sub-grantee events, training, conference calls and webinars, and at national organization events

• Acquire and maintain any certifications needed to perform job duties

• Perform related duties as assigned

What You'll Need for Success:

• Bachelor’s degree required. Two years of professional-level experience may be substituted for a degree.

• Experience with Adult learning methods and training preferred.

• Experience developing partnerships preferred.

• Interpersonal Communication

• Highly collaborative style with an ability to work effectively with individuals of diverse backgrounds, education, and economic levels

• Ability to identify adult learning techniques and apply to the subrecipient network

• Strong interpersonal communication, problem-solving, and critical thinking skills

• Customer service orientation

• Ability to maintain confidentiality of client and agency information

• Ability to prioritize and organize to meet deadlines while remaining flexible to changing assignments and agency priorities

• Ability to learn quickly and apply new knowledge to existing frameworks

• Demonstration of strong attention to detail, follow-through, and application of continuous improvement concepts to work activities

• Accomplishment Oriented

• Performs responsibilities efficiently and effectively.

• Able to prioritize and organize to meet deadlines and adhere to task and project timelines.

• Strong attention to detail and follow-through.

• Proactive in anticipating and alerting others to problems with projects or processes.

• Entrepreneurial Mindset

• Able to learn quickly and apply new knowledge to existing frameworks.

• Demonstrates a high level of problem-solving ability; thinks logically and analytically.

• Practices continuous improvement in all work activities.

• Excels at juggling multiple requests under time and resource pressures, while remaining flexible to changing assignments and agency priorities.

• Skill/Ability

• Demonstrates proficient writing and editing skills.

• Demonstrates business-related computer skills including Microsoft Word, PowerPoint, Excel, Teams, Outlook and Internet usage (e-mail).

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans

• Wellness Rewards Program: Complete wellness activities to earn gift card rewards

• Health savings account, which includes bi-weekly state contribution

• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

• Deferred compensation 457B account (similar to 401k plan) with employer match

• Two (2) fully-funded pension plan options

• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

• 150 hours of paid new parent leave

• Up to 15 hours of paid community service leave

• Combined 180 hours of paid vacation, personal, and sick leave time off

• 12 paid holidays, 14 on election years

• Education Reimbursement Program

• Group life insurance

• Referral Bonus program

• Employee assistance program that allows for covered behavioral health visits

• Qualified employer for the Public Service Loan Forgiveness Program

• Free Parking for most positions

• Free LinkedIn Learning access

  Equal Employment Opportunity:

  The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

  If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

  The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

  Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.