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KPMG Director, Delivery Center Service Design Lead in Indianapolis, Indiana

Business Title: Director, Delivery Center Service Design Lead

Requisition Number: 69002 - 33

Function: Audit

Area of Interest:

State: IN

City: Indianapolis


Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director, Center Design Lead to join our KPMG's Delivery Network for Audit organization.


  • Works with Global Audit Leadership and KPMG Delivery Network leadership to understand the KDN Audit vision, develop the delivery center enablement strategy, report progress and resolve issues

  • Oversees the development of the target operating model design for the KDN Audit initiative including key governance, people, technology and process considerations

  • Partners with the KDN Audit Solutions Lead to understand priority services and solutions and jointly develop a plan to operationalize them within the KDN Audit delivery center network

  • Builds and leads a team of professionals to stand-up new centers, certify existing centers, implement enabling technologies and mobilize other activities necessary to bring the KDN vision to life

  • Develops collaborative working relationships with representatives of KPMG member firms to build enthusiasm, collect input, identify potential accelerators and address concerns

  • Partners with change and communications professionals to oversee the development of an effective member firm activation and adoption program; identifies and adheres to applicable policies as established by the global firm, participating member firms and the KDN Audit program


  • Minimum ten years of recent experience planning, designing, building or operating delivery center related initiatives

  • Bachelor's Degree from an accredited college or university or equivalent work experience

  • Knowledge of target operating model elements and specific considerations for delivery center initiatives, specific knowledge of Audit services and/or KPMG's delivery centers preferred

  • Experience designing, building and launching new services within multiple delivery centers

  • Familiarity with industry standards (CMMI, ISO) and other levers to drive quality

  • Strong executive communication skills (written and verbal) and a collaborative mindset, ability to lead a large, geographically diverse teams through obstacles, complexity and uncertainty to reach our collective goals

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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