Experience Inc. Jobs

Description We are looking for a dedicated Customer Service Representative to join our team in the non-profit sector, based in Indianapolis, Indiana. This role involves providing exceptional customer service, primarily over the phone, to a variety of stakeholders requiring assistance with their online registration to our events. This position offers a short-term contract employment opportunity.

Responsibilities:

• Provide exceptional customer service to stakeholders, assisting with their online event registrations.

• Answer and respond to inbound calls, directing, referring, or transferring calls as necessary.

• Become proficient in our online registration process and related software systems, being prepared to troubleshoot any issues that may arise.

• Proactively follow up on registration issues.

• Work as a team player, but also have the ability to work independently in a changing environment.

• Prioritize and organize tasks effectively, demonstrating strong time-management skills and the ability to multitask.

• Respond to team email inquiries and adhere to team's agreed upon processes.

• Use Microsoft Office products proficiently.

• Maintain confidentiality and demonstrate decision-making skills, attention to detail, and problem-solving abilities.

• Interact and work effectively with a diverse group of internal and external individuals. Requirements • Proficiency in Microsoft Word and Microsoft Excel.

• Experience in a call center customer service role.

• Ability to handle both inbound and outbound calls.

• Strong customer service skills and ability to resolve customer complaints.

• Competency in data entry and order entry tasks.

• Familiarity with email correspondence and ability to respond professionally to customer inquiries.

• Ability to schedule appointments in an organized and efficient manner.

• Proven track record in answering inbound calls promptly and professionally.

• Excellent communication and interpersonal skills.

• Ability to work in a team and contribute to achieving team goals.

• Problem-solving skills and ability to think quickly under pressure.

• Demonstrated ability to manage time effectively and prioritize tasks.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .