AAA Hoosier Motor Club Customer Service Representative - Insurance in Indianapolis, Indiana
ABOUT AAA HOOSIER MOTOR CLUB:
AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 438,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 13 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Kokomo, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 58 million members.
INSURANCE CUSTOMER SERVICE AGENT
Licensed professional who provides growing level of service and support to clients with a focus on first contact resolution. Handles clients’ requests through multiple channels including inbound and outbound phone calls and email; processes and manages policy changes; upsells additional policy benefits and policies.
1+ year prior insurance agency experience in customer service, account management or insurance carrier experience in underwriting, customer service, claims or sales
Familiarity with personal lines
Excellent written and verbal communication skills
Ability to troubleshoot and provide direction to members to help resolve questions
Proficiency in Microsoft (Outlook, Excel, Word and related) and Applied agency management systems (EPIC, AMS 360 or TAM) is preferred
Valid Indiana P&C license
We offer a complete compensation package: includes retention bonus, full benefits with medical, dental, vision and 401k with compamy match, paid vacation, sick and holidays, complimentary AAA membership with access to multiple member services/discounts and the opportunity to work with a nationally recognized organization.
insurance, customer service, service agent, customer service representative
Street: 3750 Guion Road
External Company URL: https://www.hoosier.aaa.com/