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AAA Hoosier Motor Club Customer Service Representative - Insurance in Indianapolis, Indiana


AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 438,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 13 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Kokomo, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 58 million members.


Licensed professional who provides growing level of service and support to clients with a focus on first contact resolution. Handles clients’ requests through multiple channels including inbound and outbound phone calls and email; processes and manages policy changes; upsells additional policy benefits and policies.

  • 1+ year prior insurance agency experience in customer service, account management or insurance carrier experience in underwriting, customer service, claims or sales

  • Familiarity with personal lines

  • Excellent written and verbal communication skills

  • Ability to troubleshoot and provide direction to members to help resolve questions

  • Proficiency in Microsoft (Outlook, Excel, Word and related) and Applied agency management systems (EPIC, AMS 360 or TAM) is preferred

  • Valid Indiana P&C license

We offer a complete compensation package: includes retention bonus, full benefits with medical, dental, vision and 401k with compamy match, paid vacation, sick and holidays, complimentary AAA membership with access to multiple member services/discounts and the opportunity to work with a nationally recognized organization.

insurance, customer service, service agent, customer service representative

ID: 2019-1646

Street: 3750 Guion Road

External Company URL: https://www.hoosier.aaa.com/