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JPMorgan Chase CB Client Service Operations- Operations Director in Indianapolis, Indiana

The Operations Director will be responsible for leading the strategy, transformation and operation of a large multi location global function. The role supports Commercial Bank clients through the life cycle of their relationship with the bank, on requests across all products that the bank offers to its clients.

Collaboration is key trait required- The is leader required to build strong partnership across various lines of businesses and functions to ensure smooth delivery of service to our clients.

The job requires effective management of day to day operational including the ability to organize and execute towards future state strategy for the function.

Business Leadership

  • Leads the business with a transformative mindset, challenging established structures, processes and tools

  • Build a culture of innovation, where every employee acts like a business owner

  • Leads the business with strong operational discipline in every aspect of operations management.

  • Drives and communicates the strategic direction of the business/function

  • Applies a global perspective in establishing direction for the team

  • Develops strong relationships with global and regional partners to effectively execute on client requests

  • Advises and influences senior leaders and business executives on key business decisions and major change initiatives

  • Cultivates fact-based data driven decision making

  • Develop advanced understanding of commercial treasury management products and services in support of the client's needs

  • Fosters an environment where risk/control issues are escalated, and trends are anticipated and identified

  • Executes a disciplined approach to expense management for budget purposes

Talent Management

  • Recruits diverse top talent, passion with skills and discipline to lead a transforming organization.

  • Builds an outstanding people centric inclusive culture- Builds team morale, celebrates diversity, manages conflict and celebrates success

  • Aligns group's priorities to the broader business/function strategy and cascades clear and compelling messages to guide and motivate others

  • Assesses and collaborates on priorities and development, provides feedback and coaching and addresses performance issues

Modernize Client Experience

  • Builds a client obsessive culture, focused on delivery making it easy and delightful to do business with JPMorgan Chase

  • Leverages experience and market knowledge to develop deep trust-based advisor relationships with key client stakeholders and ensure client is satisfied throughout engagement

  • Balances client needs and best interests with those of the firm while driving a strong controls framework

  • Understand client needs, connect digital solutions to enhance the client experience

  • Champions transformation initiatives that drive process innovation and strong controls

Skills required to succeed in this role

  • Business and Tech transformation skills

  • Collaborating and Influencing

  • Strategic Thinking

  • Coaching and Feedback

  • Executive Communication

  • Strong People Leadership

  • Change initiation and Management

  • Relationship Building

  • Financial Management

  • Data Analytics

  • Project Management

  • Microsoft Office adept


  • Bachelor's degree/MBA

  • 10+ years equivalent work experience

  • 5+ years of people leadership experience

  • Experience managing managers

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans