Experience Inc. Jobs

Help at Home is hiring a Care Supervisor!

Now offering weekly pay!

Starting salary at 45k plus bonuses!

Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

We are currently seeking an experienced Customer Service Representative to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas. The Customer Service Representative will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization.

Office hours/work hours for this role are Monday - Friday 9:00AM - 5:00PM, but will vary to support business needs.

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, 401K, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Responsibilities

• Conduct performance evaluations that are timely and constructive.

• Handle the discipline and termination of employees, as needed and in accordance with company policy.

• Manage a caseload of clients including staffing, scheduling and operations and administration.

• Schedule and staff field staff to care for clients.

• Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.

• Collect and analyze client satisfaction data in order to implement improvements that positively impact the continuum of care for clients.

• Develop strong and lasting relationships with referral sources and community resources.

• Manage a caseload of clients including staffing, scheduling and operations and administration

• Maintains positive working relationships with clients, home care aides, referral sources, managers and branch managers

• Ensures compliance with local, state, and federal laws as well as with company policies and procedures

• Ability to rotate on call for case-load related crisis

Minimum Qualifications

• Bachelor degree preferred

• At least 18 years of age

• Valid driver's license, along with access to an insured and reliable vehicle

• At least 1 year of professional experience preferred

• Professional oral and written communication skills

• Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace

• Ability to plan and oversee department operations and develop and implement comprehensive programs and services to improve utilization and the quality of services

• Ability to collaborate with staff and managers to facilitate improvement and change

• Organizational and analytical skills, along with the ability to oversee and organize the work of others

• Demonstrate compassion, responsibility, and cheerful attitude

Base Salary - $34,000-$36,000

• (typical first year earnings 38k-41k w/potential bonuses*ask for more details)

Customer Service Representative must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.

Data Security and Privacy Statement

At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.

We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.

Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.