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Humana Care Delivery Tele Sales Supervisor- Work at Home Nationwide in Indianapolis, Indiana

Description

The Care Delivery Tele Sales Supervisor supports and develops a team of Care Delivery Tele Sales Agents. The Care Delivery Tele Sales Supervisor provides timely and effective support to assist with the acquisition of customers; works within prescribed processes and procedures; uses independent judgment; collaborates with management and peers across the Primary Care Organization.

Responsibilities

The Care Delivery Tele Sales Supervisor supports and develops a team of Care Delivery Tele Sales Agents. Conducts regular team meetings, facilitates 1x1 conversations and provides constant coaching and feedback in service better performance and employee growth. Assists Tele Sales agents with day to day concerns with clinics, markets, platforms, technology and prospects. Communicates with staff from other areas in the organization, ensures consistency in execution across team and holds team members accountable for following established policies.

Required Qualifications

  • Ability to review and monitor reports and ability to analyze trends and patterns with performance and cyclical inventory periods and events

  • Possess a strong attention to detail, sound critical thinking and follow up skills

  • Previous sales skills or experience

  • Ability to manage multiple priorities simultaneously

  • Ability to present data, concepts, processes, and ideas to teams and leadership

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

  • Knowledge of insurance processing or call center processes/practices

  • Develop strategies for adapting to a constantly changing workload or unforeseen situations

  • Ability to anticipate reporting needs and identify areas for improvement

  • Experience in the health care industry

  • Bachelor's Degree

Additional Information

For this job, associates are required to be fully COVID vaccinated or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:

  • Provide proof of full vaccination or commit to testing protocols *OR  *

  • Provide proof of applicable exemption including any required supporting documentation

​​Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40

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