Job Information
State of Indiana Business Systems Support Analyst in Indianapolis, Indiana
Business Systems Support Analyst
Date Posted: Sep 6, 2024
Requisition ID: 449145
Location:
Indianapolis, IN, US, 46204
Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.
At the State of Indiana, we don’t just talk about diversity and inclusion—we make it our goal to create a welcoming, accessible, and equitable workplace with a workforce that is representative of Indiana's population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.
About the Indiana Department of Revenue (DOR):
The Indiana Department of Revenue team has over 700 staff members from 13 locations across Indiana. We work collaboratively with the Indiana Governor's office, the General Assembly, state agencies, individuals, business owners, corporations, tax practitioners, and tax program participants to administer Indiana's tax laws. DOR administers over 65 tax types and annually processes nearly $21 billion of tax revenue. Our mission is to serve Indiana by administering tax laws fairly, securely, and efficiently.
The Department of Revenue holds regional and national recognition by Top Work Places because of its commitment to employee engagement and satisfaction.
Salary:
This position traditionally starts at an annual salary of $61,022. Salary for this position may be commensurate with education and job experience.
Role Overview :
The Business Systems Support Analyst will work collaboratively with staff across the agency to conduct research, gather data, define business and functional requirements, and help with data entry and implementation of projects. You will play a key role in the partnership between business technical teams. You will use leadership, expertise, and work products to establish and operate processes that ensure issues are identified, tracked, diagnosed, and resolved. The analyst works to ensure that business needs and plans are successfully integrated with project delivery.
Successful candidates will be positive, enthusiastic, and team-oriented, passionate about identifying, designing, testing, and implementing critical functionality and processes, along with proactive quality assurance. We are also seeking an individual with a strong desire to support the Department of Revenue's mission, vision, and Pyramid of Excellence to drive high-quality service delivery and continuous improvement across the agency.
A Day in the Life:
The essential functions of this role are:
Assist in the development of technical standards and policies for customers, peers, and the organization.
Formulate and define system scopes and objectives through research and fact-finding combined with a basic understanding of user needs, business systems, and industry requirements.
Collect and analyze data and then develop sound reporting to track, recommend, and forecast enhancements to the system.
Create process change through the integration of new processes with existing ones and communicate changes to the impacted Business Systems teams.
Establish and maintain strategic partnerships with assigned customers to help them meet their business and technical needs.
Participate in the development of strategic plans based on customer needs.
Analyze business and user needs, document requirements, and devise new technical business system solutions. Or, revise existing system logic difficulties as necessary.
Facilitate the delivery of technical business solutions and products to customers.
Manage the expectations of customers, peers, vendors, and management. Establish contracts for the procurement of technical business solutions.
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.
What You'll Need for Success:
Credentials:
Bachelor’s degree in Business or related field or equivalent experience preferred.
Minimum of two years professional experience in a Business Analyst role preferred.
Additional qualifications:
Strong project management skills.
Proficiency in meeting leadership and facilitation demonstrated by creating a fun, safe, collaborative, and productive work environment.
Demonstrated capacity to analyze, understand, and capture business data and act on findings.
Creative, disciplined, and thoughtful thinker with a demonstrated ability to adjust work plans to determine the appropriate strategy and approach to success.
Ability to work with minimal supervision and build credibility with business and IT leaders at varying levels of the organization.
Ability to maintain a high level of professionalism and confidentiality.
Ability to accurately and concisely present proposals and solutions to a wide audience.
Proficient in using MS Office suite of products (Excel, Visio, PowerPoint, Project, Word).
UI/UX experience is preferred.
Supervisory Responsibilities/Direct Reports:
This role may be utilized in a supervisory capacity based on agency needs.
Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefits package for full-time employees which includes:
Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
Deferred compensation 457B account (similar to 401k plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
150 hours of paid new parent leave
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access
Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .
The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
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