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State of Indiana BMV Program Director - Branch Operations in Indianapolis, Indiana

BMV Program Director - Branch Operations

Date Posted: May 9, 2024

Requisition ID: 439943


Indianapolis, IN, US, 46204

Work for Indiana

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role.

Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

  • Invest in our employees

  • Engage our customers

  • Provide sustainable systems

  • Embrace product innovation

    Salary Statement:

    The salary for this position traditionally starts at $47,320.00.

A Day in the Life:

This position reports to the Director of Branch Operations and supports the day-to-day and long-term operations in license branches.

  • Achieves operational objectives as outlined on the internal performance scorecard;

  • Assists in creating, implementing, and evaluating Branch Operations initiatives, programs, and projects

  • Recognizes areas for internal improvement and develops plans for improvement

  • Lends expertise to departments on agency initiatives, programs, projects, and manuals

  • Participates and contributes to Branch Operations and/or other department meetings

  • Identifies departmental objectives, establishes goals, and empowers progress to improve all facets of operations;

  • Creates and implements memos, policies, standard operating procedures, manuals, and forms

  • Maintains accuracy of Branch Operations policies, standard operating procedures, manuals, and forms and updates as appropriate

  • Coordinates the activities and functions of designated agency improvements

  • Conducting specified analyses and investigations into certain areas such as long-range and short-term goals, problems and complaints, and fiscal health

  • Provides administrative assistance to the department

  • Maintains and updates information on the statewide branch information and contact lists

  • Maintains additional records for the department as needed

  • Submits requests for system upgrades/changes that support Branch Operations initiatives

What You'll Need for Success:

  • Four-year college degree or equivalent experience

  • Broad knowledge of all BMV/C transactions and branch flow

  • Extensive knowledge of all source materials and references, such as Manuals, Standard Operating Procedures, and all BMV/C Policies and Procedures

  • Broad knowledge of STARS database;

  • Ability to comprehend, analyze, interpret, and correlate material and make recommendations on implementation in current programs;

  • Ability to assist in the developing and implementing of new principles and policies and discern any far-reaching implications;

  • Ability to establish program goals, priorities, and, methodology

  • Strong verbal and written communication skills

  • Ability to maintain effective working relationships

  • Ability to handle and manage multiple projects or tasks at one time

    Benefits of Employment with the State of Indiana:

    The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans

  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards

  • Health savings account, which includes bi-weekly state contribution

  • Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

  • Deferred compensation 457B account (similar to 401k plan) with employer match

  • Two (2) fully-funded pension plan options

  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

  • 150 hours of paid new parent leave

  • Up to 15 hours of paid community service leave

  • Combined 180 hours of paid vacation, personal, and sick leave time off

  • 12 paid holidays, 14 on election years

  • Education Reimbursement Program

  • Group life insurance

  • Referral Bonus program

  • Employee assistance program that allows for covered behavioral health visits

  • Qualified employer for the Public Service Loan Forgiveness Program

  • Free Parking for most positions

  • Free LinkedIn Learning access

    Equal Employment Opportunity:

    The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

    If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].

    The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

    Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.