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Saint-Gobain Field Service Technician - Northwest Indiana, Remote in Indiana

Field Service Technician - Northwest Indiana, Remote

Position Description

Job Summary

With safety as the top priority, the incumbent will be responsible for the equipment suite including installation, maintenance, and repair.

Field Service Technician will perform troubleshooting services to aid customers in resolving issues and help them achieve maximum potential from our solutions.

The Technician will be the primary Construction Chemicals representative at the concrete manufacturing plant. They will install and maintain admixture dispensing systems and Verifi concrete management systems installed on customer mixer trucks.

The Technician will be required to interface regularly with plant management, batch plant operators, concrete mixer truck drivers, and truck maintenance management and mechanics.

Based at home, the candidate will spend approximately 80% of their time as the only GCP employee at the customer sites, thereby requiring candidate to work independently.

Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.

Installation, Maintenance and Repair

  • Technical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.

  • Technical work pertaining to Verifi includes, but is not limited to review and analysis of system performance reports to determine problem areas and develop resolutions. Coordinate problem resolution with other employees as needed always serving as the local liaison and first line of contact to the customer.

Customer Relations:

  • Assist Field Sales Representatives in the winning and maintenance of customer contracts through building and maintaining professional relationships with customers.

  • Sound judgment, excellent communication skills, and the ability to represent the company with customers in a professional manner.

  • Understand the impact of customer satisfaction to achieve corporate goals.

Planning & Scheduling of Dispenser Service work:

  • Self-dispatched requires an independent self- starter, self- directed person who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly and monthly events in accordance with the needs of the company and the customer.

  • Interact directly with internal as well as external customers on a daily basis; must have such organizational skills, planning skills, customer orientation and project management skills. The technician is responsible for managing their ‘response time’ consistent with customer expectations or agreement.

  • On continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.

Equipment Service Administration:

  • Requires a candidate to be proficient with computers in order to execute activities that include but are not limited to: Equipment ordering, Warehouse part re-stocking, Expense reports, Service Management System compliance, Preventative Maintenance, calibration scheduling and compliance, Actively control expenses and demonstrate stewardship of company resources, Maintain real time participation CRM reporting systems, Track time, parts and incidental costs associated with each customer site and each customer truck.

Required Qualifications

REQUIRED QUALIFICATIONS:

  • 5+ years experience Equivalent Military or other mechanical / engineering training

  • High School Diploma or Equivalent General Studies Required

  • Possess a broad array of knowledge including computer systems configuration, mechanical systems, pneumatic systems, 12/24 volt DC electrical systems, and hydraulic system principals

  • Hands on Electro-Mechanical aptitude

  • Experience with hand tools, power tools, meters, gauges

  • Experience in field service type work

  • Must be able to lift 50 pounds

  • Must be able to wear a respirator and comply with GCP’s facial hair policy for respirator users

  • Must be able to comply with DOT requirements for a Non CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record)

  • Ability to respond to short notice project work and emergency service calls

  • Able to work flexible hours with overnight travel

PREFERRED QUALIFICATIONS:

Working knowledge of the Ready Mix Concrete industry

Key Traits of the successful candidate:

Ability to learn new technology and processes quickly

Strong verbal and written communication skills with both colleagues and customers

Organized and detail oriented, particularly with regard to maintaining records

Problem solving skills

Customer Service & Employee relationship skills

Other Duties:

• Complete all safety training and on-line training modules; Observe all necessary safety procedures, both those of GCP/Verifi and those of host companies.

• Develop a solid understanding of concrete and the concrete industry, most importantly the operations of a concrete plant.

• Recommend modifications and product changes to improve reliability of equipment; work with the R&D team providing input to new system designs or researching/testing concept of operation of new parts and providing input to improve reliability and performance of the solution and its components.

Company Summary

Chryso and GCP, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers’ specific concrete materials in a way that will maximize user satisfaction and economy.

We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Field Service Technician - Northwest Indiana, Remote

Location: , Indiana

Posting Date: 01/11/2024

Job Code: USA07811

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