Job Information
Burrell Behavioral Health Director, Behavioral Crisis Center (Kansas City / Independence) in Independence, Missouri
Job Description:
Job Summary:
This administrative-level team member provides clinical guidance, subject matter expertise, regular monitoring and direction to clinical and programmatic staff members in a 24/7/365-Behavioral Crisis Center. They also coordinate multidisciplinary treatment services between three specialty crisis clinics operating under one roof and serve as a community program liaison to external treatment, recovery and referral programs and systems. Additionally, this team member develops, evaluates, and modifies current programs as necessary, assists with hiring and staff development, develops training guidelines and operational standards, promotes integrate collaboration and regularly monitors quality assurance.
$5,000.00 SIGN ON BONUS!
Essential Job Functions:
Leadership Responsibilities
Demonstrate interest in long-term and short-term goals and objectives of the organization.
Other duties as assigned by Leadership Team.
Represent organization and the individuals served in a positive manner to clients, team members, community agencies, and community members.
Treat all clients served and their families with dignity and respect.
Coordinates a multidisciplinary team to provide appropriate, comprehensive services to clients in behavioral crisis scenarios.
Acts as a liaison to community stakeholders; including, but not limited to, police, medical partners, and agents of public safety.
Directly supervise certain staff members of the BCC, as well as indirectly supervise staff of other departments during the course of multidisciplinary work within the BCC by reporting to the various Vice Presidents of their respective departments.
Assist in coordination and oversight of operational/financial considerations of the BCC; such as clinical pathways, supply ordering, and budgetary items.
Service Responsibilities
Adhere to all organization policies for employment and service delivery.
Participates in emergency behavioral health services in order to provide rapid aid in cases of psychological crisis as well as engages with clients in brief intervention to deescalate emotional and behavioral crisis, improve client wellbeing, and negotiate follow-up care.
Participates in, and contributes to, the various staff development activities of organization.
Oversee functions of Behavioral Crisis Center (BCC).
Assist with crisis intervention at the BCC and other facilities as appropriate.
Facilitates admissions to the BCC and transfers back to police custody, medical facilities, etc.
Provide face-to-face crisis intervention, de-escalation techniques, and brief behavioral intervention and document the contacts on appropriate forms and client records.
Provide or facilitate staff training on de-escalation.
Facilitate staff debriefing after significant crisis situations at the BCC and other facilities as appropriate.
Documentation Responsibilities
Adhere to all confidentiality maintenance requirements, including HIPAA.
Judiciously complete documentation and related paperwork required for billing purposes.
Perform general clerical duties including, but not limited to, maintaining accurate client records.
Is sensitive and responsible to management needs, such as data collection, program evaluation, development of grant applications, maintenance of various contracts for services, etc.
Oversee staff scheduling of the 24-7 BCC either directly and/or through consistent communication with the staff’s administrative supervisor.
Ensure the BCC and associated programs meet licensure requirements/regulations.
Assist in coordination and oversight of Key Performance Indicators for the BCC; including regular review of performance reports, engagement in scheduled evaluative meetings, and communication of changes in departmental performance.
Is responsive to all Quality Assurance procedures of organization, cooperates with utilization review procedures, and follows established procedures, rules and regulations of the Clinical Records Department.
Other Responsibilities
Attend and actively participate in supervisory sessions.
Function in accordance with organization guidelines and within their own professional code of ethics.
Participate in all required meetings.
Regularly participate in self-evaluation and assigned team members evaluations according to operational guidelines (Periodic evaluation of team member will be based upon the extent to which the listed principal responsibilities are satisfied. Additional consideration will be given to):
i. Adaptability (ability to perform effectively in the face of changing job demands)
ii. Initiative (taking necessary and appropriate action on one’s own)
iii. Such factors as reliability, motivation, creativity, cooperativeness, and appearance
Meet productivity requirements set for this position.
Perform all other job-related duties as requested, subject to all applicable federal, state, and local laws and standards.
Knowledge, Skills, and Abilities:
Ability to
Apply common-sense understanding to carry out instructions furnished in written, verbal, or diagram form.
Communicate ideas clearly and effectively.
Collect, interpret, and record data, including using spreadsheets and other similar applications.
Comply with organization, state, and federal compliance standards.
Deal with problems involving several concrete variables in standardized situations.
Demonstrate good judgment and discernment in dealing with people.
Develop, maintain, and effectively communicate working relationships and professional boundaries with other team members, clients, family members, outside entities, and the general public.
Drive, with reliable transportation.
Establish effective relationships via telephone and in-person contact.
Flexible, versatile, and comfortable in a rapidly changing environment while maintaining effectiveness and efficiency.
Follow direction and accept supervision.
“Follow through” on routine and emergency situations.
Handle information in a confidential manner.
Maintain a positive attitude in the work environment.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Work with people of various socio-economic status with dignity.
Write routine reports and correspondence.
Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Knowledge of
- Company Policies and Procedures.
Skills
Computer skills sufficient to utilize all relevant databases and complete appropriate reports/ paperwork in a timely manner.
Professional communication skills, including the ability to read and write coherently and cohesively in a neat, grammatically correct manner.
Solid reasoning abilities.
Strong organizational, communication, and documentation skills.
Strong interpersonal skills in order to manage escalated and/or problematic behavior situations.
Strong time management skills, demonstrating the ability to complete all required paperwork in a timely manner, while managing multiple tasks.
Experience and Education Qualifications:
Required:
21 years of age
Master's degree or higher in Human Services or related field
Shall successfully complete training in:
CPR
First Aid
CPI
Supervisory Requirements:
Communicate the strategic direction of the organization and encourage participation by all team members.
Provide leadership and guidance to all aspects of the department.
Take an active role in monitoring the identification, development, and execution of strategic objectives.
Involve, as appropriate, all team members to achieve goals.
Effectively communicate to team members any changes and newsworthy events within the department or company.
Handle difficult team member situations directly, using appropriate discretion and Human Resource advice to show respect for the individual
Champion change and effectively manage the implementation of new ideas.
Reinforces team approach throughout functions; support and solicit input from team members at all levels within the company.
Employment Requirements:
Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
Completion of New Hire Orientation at the beginning of employment.
All training requirements including Relias at the beginning of employment and annually thereafter.
Current driver’s license, acceptable driving record and current auto insurance.
Physical Requirements:
ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), Southeast Missouri Behavioral Health (SEMO), Firefly, Adult and Child Health, and Places for People. While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees