Job Information
Burrell Behavioral Health Community Support Services Supervisor/Team Leader in Independence, Missouri
Job Description:
Job Title: Community Support Services Supervisor
Location: Kansas City, Missouri area
Department: Adult Community Services
Employment Type: Full-time
Shift: Monday-Friday (8:00am – 5:00 pm CST)
Job Summary:
Are you a passionate and dedicated mental health professional looking to make a positive impact in the lives of children and adolescents? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Burrell Behavioral Health as a Community Support Services Supervisor in the Kansas City, Missouri area!
As a Community Support Services Supervisor, your primary responsibilities encompass managing staff, ensuring effective service delivery, maintaining regulatory compliance, fostering clear communication, facilitating continuous learning, managing finances, leveraging data insights, and proactively addressing risk management. You lead a team dedicated to empowering individuals with disabilities or other challenges by enabling independent living and full participation within their communities. Your role involves recruiting, training, and guiding direct support professionals and case managers while upholding legal, regulatory, and ethical standards. Additionally, you serve as a liaison between the organization, clients, families, and other stakeholders, encouraging open dialogue and collaboration. By emphasizing ongoing education, carefully stewarding resources, employing data analysis, and diligently safeguarding against potential risks, you contribute significantly to enhancing both operational excellence and client wellbeing.
Kansas City offers a high quality of life, affordable housing, excellent schools, and endless opportunities for entertainment, culture, and outdoor activities. Join us in making a difference in the lives of children and advancing your career!
Position Perks & Benefits:
• Employee benefits package - health, dental, vision, retirement, life, & more**
• Paid time off - 29 days per year including vacation & holiday pay
• Mileage reimbursement - company paid for work functions requiring travel
• NHSC approved - eligible site for tax-free student loan assistance
• Top-notch training - initial, ongoing, comprehensive, and supportive
• Career mobility - advancement opportunities/promoting from within
• Welcoming, warm, supportive - a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Key Responsibilities:
Staff Management: The Community Support Services Supervisor hires, trains, supervises, and evaluates the performance of direct support professionals, case managers, and other staff members who provide services to clients. They create work schedules, assign tasks, and address personnel issues as needed.
Service Delivery: The Community Support Services Supervisor ensures that the team delivers person-centered, trauma-informed, culturally sensitive services that meet clients' individualized needs and preferences. They monitor service delivery, identify gaps or areas for improvement, and make recommendations for change.
Compliance: The Community Support Services Supervisor ensures that all services comply with relevant laws, regulations, and standards, such as those related to Medicaid waivers, accreditation requirements, and licensing rules. They maintain accurate records, conduct audits, and respond promptly to compliance issues or complaints.
Communication: The Community Support Services Supervisor communicates regularly with clients, families, advocates, and other stakeholders to gather feedback, resolve conflicts, and build trust. They represent the organization in community meetings, conferences, and events, and foster positive relationships with local partners.
Training and Development: The Community Support Services Supervisor promotes ongoing learning and professional development opportunities for staff members, such as workshops, webinars, and coaching sessions. They encourage staff to obtain certifications, licenses, or degrees related to their job duties, and recognize exceptional performance through awards or promotions.
Data Collection and Analysis: The Community Support Services Supervisor collects and analyzes data on program outcomes, satisfaction rates, and cost-effectiveness. They use this information to inform decision making, set goals, and measure progress toward achieving desired results.
Risk Management: The Community Support Services Supervisor identifies potential risks or hazards associated with service provision and takes steps to mitigate or eliminate them. They establish safety protocols, emergency preparedness plans, and incident reporting systems, and investigate incidents thoroughly to prevent future occurrences.
Education and/or Experience Qualifications:
• Master's Degree in Psychology, Sociology, Social Work or related field preferred OR..
- Bachelor’s Degree in Psychology, Sociology, Social Work or other related human services specialized field of study WITH 3 years experience providing community support services specific to an identified population.
• Preferred experience in providing family, individual, and group therapy, as well as community education.
Additional Qualifications:
• A valid driver's license and a reliable vehicle.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Flexibility and adaptability in a fast-paced environment.
• Compassion, empathy, and a genuine desire to help others.
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
About Brightli
Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.
Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.
Brightli Snapshot
200 locations
4 states
19 subsidiaries and/or affiliates
5k+ employees