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Title:

UABOS Turkey LN: Customer Service Specialist

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Program Summary

KBR supports the operational needs of U.S. armed forces at Morón Air Base in Spain and several bases in Turkey. Our services ensure smooth operations, allowing Air Force and government personnel to focus on their missions. We provide program management, civil engineering, morale, welfare, and recreation support, among other essential services. Awarded by the Air Force Installation Contracting Center, our contract spans a five-year base period with three one-year options, reflecting our commitment to excellence and operational support.

Job Summary

A Customer Service Specialist on the service call team is responsible for providing exceptional customer support through phone or in-person interactions. They handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a problem-solving attitude, and the ability to work under pressure. Specialists must be proficient at managing multiple calls and providing timely, accurate information to customers. Their contribution is crucial in maintaining KBR’s reputation for outstanding customer service.

Roles and Responsibilities

• Provide customer status and updates on work requests, work orders, direct scheduled work (DSW), and other pertinent information related to Civil Engineering activities. Input, track, and maintain status of Civil Engineering work.

• As a Service Call Specialist when the situation dictates, implement appropriate actions, i.e. emergency, urgency as required to mitigate the circumstance. Also, implement emergency recall rosters and employee call backs when directed or situation requires.

• Maintain an accurate shift event log in English. Record accurate information in English received via telephone or verbally. Also, disseminate information received accurately as required both written and verbally

• Supervise and direct the Building Maintenance Mechanic activities.

• Maintain close coordination with technicians, controller/schedulers, supervisors/manager, material control, and program development on all procedures and actions required in processing daily service calls and other work requirements.

• Update internal databases with information about customer interactions and technical issues.

• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

• Work uncommon/flexible duty hours (shifts, weekends and holidays).

• Performs other related work as directed.

Basic Qualifications

• Turkish Citizenship Required (no exceptions).

• Minimum High school education.

• Must be capable of understanding, speaking, reading, and writing English Language accurately, Level 3.

• Must have completed an advanced course in computer application.

• Fulfilled Turkish Military obligation.

• Capable of obtaining a Turkish security clearance

Preferred Qualifications

• Previous experience in customer service roles, 2-3 years, particularly in similar environments.

• Must be proficient in Microsoft applications like outlook, word, excel, teams etc.

KBR Benefits

Local Nationals (LN) personnel will receive benefits in accordance with the collective labor agreement (CLA) within the appropriate country location where they reside. KBR supports career advancement through professional training and development.

Inclusion and Diversity at KBR

At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient.