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About our Team

As a global leader in nursing and health education, we prepare Nurses and Allied Health professionals for successful careers. We provide world-class content, innovative learning tools and analytics that improve educational outcomes and help prepare students for the future.

About the Role

Supports general business operations by providing various administrative support activities. You will act as a generalist or in a combination of disciplines in the Administrative Services Function .

Responsibilities

• Play a key role in providing support to Shadow Health customers as well as assisting with the flow of day-to-day activities including invoicing and reporting

• Optimize the customer experience for both internal and external customers by demonstrating knowledge of our products and services, workflows and policies related to the functional role

• Interact regularly with customers and Sales to make informed and consistent decisions

• Partner with customer-facing colleagues to respond quickly to customer issues and technical challenges

• Resolve the customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills

• Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

• Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes

• Implement efficient process improvements and workflows in collaboration with team members supporting their areas of responsibility

• Demonstrate good judgement to resolve daily issues with the help of the team

• Learn and be able to utilize various platforms and applications for research & invoicing

• Assist with student payment tracking, communication with faculty/students/Sales and other operational tasks as needed

Qualifications:

• Bachelor’s Degree

• Written and Oral communication skills

• At least 2 years of customer service experience

• Must be computer literate and possess basic / advanced knowledge of PC concepts and Internet functionality.

  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

  Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.