Job Information
Illinois Dept. of Employment Security Intake Specialist - Legal Advice and Referral Center (LARC) in Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12189707
lincolnlegal.org
INTAKE SPECIALISTLEGAL ADVICE AND REFERRAL CENTER (LARC)
Land of Lincoln Legal Aid seeks a full-time intake specialist at its Legal Advice and Referral Center (LARC)\ hotline. Land of Lincoln Legal Aid provides free civil legal services to low-income individuals in 65 counties in\ Illinois. We are committed to working for justice for those whose voices might otherwise not be heard; to\ empower individuals to advocate for themselves; and to make positive changes in the communities we serve. Our\ attorneys provide holistic legal advocacy in partnership with community organizations, social service agencies,\ and faith- based groups.
The LARC hotline is designed to provide high quality, prompt information, legal advice, and brief legal services, in\ addition to referrals to the regional offices. The intake specialist in this position will screen callers and conduct\ phone interviews in a wide range of substantive areas of law, including housing, consumer, family, and public\ benefits. In some instances, the intake specialist may conduct brief services in the areas of consumer law and\ sealing and expungement of criminal records.
Responsibilities include:
Perform high volume client intake and interviews on the phone
Evaluate applicant eligibility, interview clients and identify legal issues
Keep records and enter data in case management system, including demographic data and case notes
Provide customer service that is culturally competent and empathetic
Clerical work
Other duties as assigned\ \ Qualifications:
Previous call center or hotline experience a plus
Strong commitment to social and racial justice
Attention to detail and highly organized
Excellent verbal and analytical skills
Ability to handle a fast-paced work environment
Highly motivated and demonstrated ability to work independently as well as part of a team
Spanish fluency preferred, but not required
Computer proficiency required\ \ Special Working Conditions and Demands:
Applicants must have reliable transportation
The position is primarily office-based but applicants must have reliable home broadband internet
Compensation:\ \$44,000/year and up, depending on experience. Excellent insurance and retirement benefits. Land of Lincoln is a\ 501(3) non-profit and is an eligible employer for the federal public service loan forgiveness program\ \ Please send a cover letter and resume to the following Managing Attorney:\ \ Michele Davis, mdavis@lincolnlegal.org
Land of Lincoln is an equal opportunity employer and strongly encourages applications from people of\ color, persons with disabilities, women, LBGTQIA+, and gender non-conforming applicants.