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Would you like to work in a dynamic environment and be a part of a team where learning and growth is a constant endeavor? Do you have the passion to innovate and contribute to the execution of the Windows as a Service (WaaS) servicing model and keep cloud and edge devices secure and productive? If you answered “yes,” you will want to join our team!

We are the Customer Focused Engineering (CFE) team in Windows Servicing and Delivery (WSD) organization. We deliver updates to every Windows-based device in the world to protect users and enable them to be productive. While security remains our primary focus, we also enable our commercial and enterprise customers by enabling new device support, addressing reliability and upgrade blocking issues. Our work is critical for the Windows family of devices (PCs, Phones, and Servers), SurfaceHub, Hololens, Azure and more. We are an agile team and ship twice every month, impacting over a billion Windows devices in the ecosystem.

We are looking for a Program Manager for the team in Hyderabad India. We encourage a growth mindset where failures are learning opportunities, feedback is a gift and collaboration yields better outcomes. Customers are the number one reason we exist; ensuring they have excellent experiences with Windows is our top priority. Customer excitement helps drive our own passion to create quality experiences.

Responsibilities

• Work closely with multi-disciplinary teams to deliver monthly Windows updates with high quality.

• Define, track, and report on the execution of the key priorities

• Identify and mitigate project risks & dependencies proactively.

• Foster effective partnerships with teams across the company with focus on common goals.

• Manage priorities for engineering team based on a deep understanding of the broader Windows ecosystem and customer scenarios.

• Align stakeholder’s expectations and manage status communication.

• Use data to influence and drive decisions.

Qualifications

Required Qualifications

• Bachelor's Degree and 5+ years of experience in Engineering, Product/ Program/ Technical Program Management, or equivalent experience.

• 2+ years of experience managing/coordinating cross-functional or cross-team projects

• Consistent track record of collaborating with PMs and Engineers across organizations

• Utilizing tooling, reports and dashboards to drive daily and weekly triage of bugs/ issues/ Incidents towards resolution per SLAs

• Creating metrics/ analytics/ dashboards and tracking performance against goals, as well as trending

Preferred Qualification

• Developing Engineering requirements/ Specs and collaborating with partner teams towards successful implementation

• 2+ year(s) experience reading and/or writing code

• Track record of making pragmatic business and engineering trade-offs to create and deliver business value

• Ability to use various project management methodologies

Additional Qualifications

• Very good use of MS office productivity tools – Excel, Microsoft Project, Power-bi, Kusto etc.

• Technically savvy with the ability to solve both technical and non-technical problems

• Good knowledge and understanding of Windows and Cloud (Ex. Servers, Networking, Storage, Containers etc.)

• Understanding of SDLC, including gathering, analyzing, and defining business and functional requirements

• Strong verbal, written and interpersonal skills with ability to communicate effectively; strong relationship building skill

• Industry standard certifications such as ITIL, PMP etc.

• Comfortable working in a fast-paced dynamic environment with often rapidly changing or ambiguous requirements.

#WSD #IDC #WSDIDC

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .