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Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Ourwork culture (https://www.coinbase.com/mission) is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

Job Title: EDD Team Manager

Overview:

As an Enhanced Due Diligence (“EDD”) Team Lead you will be responsible for overseeing the specific team. You will be responsible to utilize resources and exhibit ownership of the team’s EDD operations and quality.

Responsibilities:

• Ensure adequate capacity planning/workload prioritization across the EDD Team relative to identify targets of average handle time, quality (policy and procedures), SLAs, Regulatory Commitments and customer and business priorities

• Ensures implementation and adherence to audit and compliance requirements and proactively highlights potential issues

• Act as an escalation point for issues that may require clarification of EDD policy, procedure and process

• Drives improvements, identifies process inefficiencies, client experience improvements and improves forecast accuracy

• Coordinates corrective actions arising from the Quality controls and identifies needs for training & development of the EDD Team, in collaboration with the Quality Control & L&D

Qualifications:

• B.A./B.S. degree or equivalent

• 6+ years’ experience working in EDD Operations roles for Financial Services/Fin-Tech Sector

• Knowledge of KYC/CDD/EDD checks, BSA/AML laws/guidelines, aware of specific information/documentation required to fulfill EDD checks (e.g. Employment, Proof of Residency, Source of Funds, Source of Wealth etc.)

• Strong interpersonal, analytical, and communication (verbal and written) skills in English to speak to internal stakeholders and customers

• Experience working with Google Sheet, Google Doc, Excel, Word

• Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment

• Ready to support in 24*7 environment

• Organized with a High level of attention to detail

Preferred Qualification:

• 8+ years’ experience working in EDD Operations roles for Financial Services/Fin-Tech Sector

• Managed AML/KYC Operations Team of 30-40+ Agents.

• Relevant Compliance certification such as Anti-Money Laundering Specialist Certification (“ACAMS”)

• Specific experience with cryptocurrency products as a user and / or experience working in the digital currency industry

Location: Hyderabad all 5 days working from office.

Position ID: P59958

#LI-Onsite

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range:

₹2,250,000—₹2,250,000 INR

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights noticehere (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Additionally, Coinbase participates in theE-Verify program (https://static-assets.coinbase.com/e-verify.pdf) in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this siteclick here to download (https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn) a free compatible screen reader(free step by step tutorial can be found here) (http://www.chromevox.com/tutorial/) .

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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is availablehere (https://www.coinbase.com/legal/applicant_privacy_notice) .By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlinedhere. (https://www.coinbase.com/legal/application-arbitration-agreement)