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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: *  *

• Work on Infrastructure Automation / Cloud technologies.

• Develop and execute test strategies to efficiently validate instance automation processes and workflows to ensure their functionality and reliability.

• Identify, document, and track defects and work closely with development teams to resolve issues and enhance workflow reliability.

• Work with developers in US and India to design specific testing strategies for features being developed and automate them.

• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.

To be successful in this role you have:

• 5+ years professional experience in quality assurance or application development and experience working with/leading global teams.

• Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it.

• Knowledge of Cloud Dev. Platforms, Web Dev, Frameworks, and service-oriented architecture.

• Experience in Java, JavaScript, Ansible, Ruby, Shell programming.

• Experience with Eclipse, Jenkin, Maven, and Git

• Prior experience with Cloud platforms like Azure, AWS ; Instance Automation tools ; Kubernetes is a plus.

• Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect.

• Advanced working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks.

• Experience driving cross-team technical discussions with an understanding of SDLC concepts

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

About the team:

Join the AI Search team at ServiceNow, where we are at the forefront of innovation in Enterprise Search solutions. As a member of AI Search Instance Automation team, you work with a talented group of developers building out solutions that make our infrastructure highly available, scalable and fully automated.

As a Senior Software QA Engineer focused on this team, you will have the opportunity to work on ServiceNow Platform and Tools, build solutions using workflows, orchestration in Private and Public Multi-Cloud infrastructure.

Work Personas

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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