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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Required Skills:

· Minimum 10 years of Testing experience and

· Minimum 5 years of Workday / SAP Testing experience.

· Minimum 3 years of leading Testing efforts for SAP projects

· Minimum 5 years hands-on experience with Selenium WebDriver, Selenium with Java, BDD.

· Develop quality engineering strategies and plans to ensure high-quality software delivery.

· Develop and maintain automated test suites for web and mobile applications.

· Define testing strategies, methodologies, and test execution processes.

· Conduct a daily testing de-brief during key testing activities to review progress and set the agendas and objectives for the following day.

· Minimum of 1 year experience with Test Automation tools, for example: Worksoft, Kainos.

· Experience working in an agile DevOps environment.

· Ability to work under tight timelines.

· Collaborate with development teams to ensure seamless integration of quality engineering practices

· Good experience building, maintaining, enhancing CI/CD pipelines.

· Actively foster internal relationships, share knowledge, and mentor others to grow.

Workday & ServiceNow QA Experience:

· Experience as a functional lead on at least 1 full life-cycle implementation with Workday HCM, Time-off, Compensation, Integrations, Reporting, Benefits, Payroll.

· Identify business critical Workday new features released (R1 & R2 releases)

· Experience with ServiceNow platform & products.

· Experience coordinating testing between Workday projects/external integration projects.

· Oversee the execution of test cases, ensuring comprehensive coverage of functional and non-functional requirements.

· Implement and manage automated testing processes to enhance efficiency.

· Communicate testing progress, issues, and risks to project stakeholders, including project managers, developers, and business analysts. Drive completion and sign-off of the various Workday testing cycles.

· Collaborate with cross-functional, development and product teams to resolve defects and improve software quality.

Nice to Have skills:

· Minimum of 2 year experience leading cross-functional SAP teams to understand to be landscape/processes, develop and document testing requirements between systems and S/4 HANA and different modules SAP SD, MM, FICO, Revenue, GL, Billing

· Knowledge of core AI/ML techniques and algorithms

· Knowledge of unit testing, profiling, and code tuning

· Stay up-to-date with industry trends and emerging technologies in test automation, quality engineering, and AI-driven testing.

· Design and implement AI-driven testing solutions using tools like Mabl, or Functionize

· Develop and maintain machine learning models for predictive testing and quality engineering

· Experience with Gen AI platforms and AI-driven testing tools.

· Knowledge of machine learning and predictive testing.

Preferred Qualifications:

· Certification in Workday, SAP or any other ERP is desirable

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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