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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Responsibilities/Opportunity:

• Identifying solutions for outages or performance improvements on the ServiceNow platform will be a key aspect of your role.

• Your responsibilities will involve reviewing Javascript, Java, and Python application code to address performance issues, as well as contributing to the definition of best practices for high-performing code among developers.

• Be a problem solver and good at self learning utilizing software developer skill (Java/Javascript) and experience. Understand GitHub repository and Java compilation and package process.

• Utilizing tools such as BigData, Splunk, and others, you'll analyze metrics and recognize trends in transactional throughput, memory usage, CPU performance, and job processing. Your goal will be to devise self-detect and self-healing solutions.

• Employing database optimization skills, you will fine-tune databases, implement indexes, manage tables and data, and interpret execution plans to recommend improved query structures.

• Collaboration and coordination between various internal teams, including Development, QE, Platform, SWAT, and Release Engineering Teams, will be a vital part of your role.

Qualifications & Skillset:

• A minimum of 5 years of industry experience, with a dedicated 5 years in a Performance Engineering role, along with a Bachelor's or Master's degree.

• Strong Java development experience, good understanding of JVM, Java garbage collector and Java compiling/packaging procedure.

• Details oriented engineer who can sense subtle changes. Proven expertise in debugging and triaging complex issues within a multi-tier architecture.

• Solid experience in one or more scripting languages, including JavaScript, Python, and Shell.

• Hands-on experience with relational databases, have a good understanding of MySQL and Postgres.

• Ability to profile CPU and memory consumption or analyze raw dumps, including familiarity with profiling, traces, thread dumps, and debug logs.

• Fundamental knowledge of IT Service Management (ITSM), Configuration Management Database (CMDB), and ITIL.

• Working knowledge of Cloud platforms and associated technologies.

• Strong verbal and written communication skills, with a collaborative and team-oriented approach.

• The ability to comprehend and articulate solutions for complex problems.

• Working experience with middleware such as Kafka, RMQ, and Load Balancers is considered an additional advantage.

• Knowledge of the ServiceNow platform and/or data centers is considered an additional advantage.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

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