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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are in search of an experienced Product Manager who possesses a good understanding of ServiceNow Platform. The ideal candidate will have 5-7 years of experience in product management, with some background in ServiceNow platform implementation and optimization. Excellent communication skills, clarity of thought, creative thinking, and execution capabilities are essential for this role. While not mandatory, ServiceNow certification is considered a valuable asset.

Key Responsibilities:

1. Product Management Expertise:

2. Develop and refine the product vision, strategy, and roadmap for ServiceNow Customer Workflow modules, focusing on Customer Service Management and Public Sector product areas.

3. Prior experience on Public Sector Digital Services is preferred.

4. Collaborate with stakeholders to gather requirements and prioritize feature enhancements based on customer needs, market trends, and platform capabilities.

5. Experience working in Agile development methodologies is preferred.

6. Innovation:

7. Collaborate with cross-functional teams to brainstorm, prototype, and validate new features and capabilities. Drive innovation by continuously exploring new ideas and opportunities to enhance the base product and address evolving customer requirements.

8. Communication, Collaboration and Stakeholder Management:

9. Communicate product updates, roadmap changes, and project statuses effectively to internal stakeholders, customers, and partners.

10. Act as a subject matter expert on PSDS product, providing guidance and support to sales, marketing, and customer success teams.

11. Experience on NOW platform

12. Communicate effectively with developers regarding platform knowledge and CSM modules

13. Keen to develop and enhance technical expertise in the PSDS product area

14. Problem-Solving Abilities:

15. Strong problem-solving skills and the ability to tackle complex and ambiguous product challenges with a structured approach

• 2 years of Product Management, Product Development, Consulting or Pre-Sales experience

• Direct experience or detailed understanding of Customer Service Management and(or) Public Sector Digital Services domain

• History building demos for or selling into Customer Service Management focused organizations

• Passion for building technology and problem-solving

• Very strong written and oral communication skills

• Technical proficiency with UI, database, workflow and integration technologies desired

• Experienced with Agile development (scrum)

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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